Madison, Wisconsin, United States
Senior executive accountable for determining strategic operational direction for the business including leadership of sales, warehouse, call center, facilities and IT departments. Specialization and credibility building and managing stable, cost effective organization and technology infrastructures. Also skilled in building successful and responsive development departments, providing project planning for various corporate process improvement initiatives and building effective eCommerce environments. Creative and passionate about delivering solutions with special attention to organization and detailed communication. Specialties: IT strategic direction, budget management, ongoing support and staff development; Identifying potential corporate improvements and proposing them effectively; Organizing and delivering data to facilitate better decisions; Building sales support structures including staff, systems and processes; Project planning and management; Microsoft architectures; Authoring email and web corporate policies; Cisco firewalls; Email monitoring and SPAM filtering; Software licensing and documentation.
Providing marketing and sales leadership which includes a special focus on process improvement and laying a solid foundation for sustained and profitable sales growth. Providing corporate IT strategic direction including infrastructure, application and resource support and development. Leading projects to apply technology in the continual pursuit of process improvement and data integrity. A special focus of this position is the architecture and implementation of a business intelligence system allowing the company to use data as a strategic asset.
Provided analysis and recommendations to effectively improve current IT strategic planning, IT department structure, sales and marketing integration and website direction. Consulted on company acquisitions and conversions from a technology and corporate integration perspective. Participated in workshops to suggest methods and thoughts on process improvement initiatives and project planning.
Directed the activities and efforts of Highsmith's contract sales, warehouse, call center, database management, technology and facilities departments. Initiated and executed projects to improve the sales, operational and technological functionality of the company in pursuit of the best service to all company stakeholders. Within IT, responsible for web and business system application development, operations and workstation infrastructure and support. Also responsible for initiating and executing a project to restructure our contract sales organization in order to better support field sales managers, better work with vendors and provide better service to customers.
Functioned as a generalist consultant working on system implementation, business plan and financial projection projects.