Greater Chicago Area
With a robust background at JPMorgan Chase, my expertise in trilingual communication and customer service excellence stands at the forefront of my professional identity. My tenure has been marked by a dedication to providing personalized financial solutions, streamlining processes, and fostering a collaborative environment. As Alumni Class Chairmen, I've honed my leadership and organizational skills, ensuring that every project under my direction culminates in success. My mission is to continue delivering value and growth, both within my team and for the customers we serve, anchoring my efforts in a deep-seated commitment to service and operational efficiency.
Appoint sub-committee chairs and capable classmates to serve on the reunion committee. Organize and manage reunion committee meetings or conference calls. Frequency of meetings varies, but experience has shown that chairs need to hold at least four, full-committee meetings or conference calls during the year of the reunion. Oversee sub-committees and monitor their activities to ensure that tasks are completed on time. Advise the reunion staff of decisions and the progress of sub-committees. Develop a reunion budget with the class treasurer and sub-committee chairs. Coordinate with reunion staff to plan and send class reunion mailings. Authorize expenditures related to reunion and give bills to class treasurer for payment. Keep in touch with other class leaders (reunion gift chair, class president, webmaster, secretary) to coordinate activities and communications throughout the year of the reunion.
Serves as a leader within the retail organization with direct accountability to the Copy & Print Center. Runs a profitable, efficient and effective sales operation through effective people management. Provides feedback and coaching to all Copy & Print associates to build strength, relationships and capability. Takes personal accountability for the retention, development and performance of the CPC team. Partners with General Manager and Sales and Services Manager on Business Discount Program and additional programs as needed. Communicates regularly with copy and print team, store managers and is regularly networking with all associates in order to grow book of business. Involved in the selection, recruitment and performance assessments of CPC associates. Champions Copy & Print selling programs; Exhibit and Inspired Selling behaviors in all interactions and communications with customers, associates and management and coaches team of associates to do the same; Serves as a Selling and Service role model for whole store. Achieve all sales & service goals and drives DPT through presenting solutions and rigorous utilization of Salesforce.com to grow relationships that result in BDP Net Incremental sales. Respond and resolve customer requests and concerns. Oversees print production to ensure customers receive quality jobs done right the first time. Follows the Copy & Print Quality First process, a proven production workflow. Conduct Daily Quality Walks every shift and provide positive reinforcement and coaching for deficiencies. Responsible to make sure all operational policies and processes. When possible, delegates operational tasks to Copy & Print team. Active in copy & print associate scheduling process. Stay current on new Copy and Print technologies, products and services. High degree of comfort working with production machinery and customer management systems including Salesforce.com. High integrity and ethical behavior as a keyholder for the store.
Drive profitable sales growth through selling technology products and services by creating and maintaining an inspired Selling Culture in Technology. Lead the department by coaching and developing the Tech Sales Team. Demonstrates strong drive to deliver meaningful results through selling technology products and services. Sets high standards of performance for self & others. Excellent ability to assess customers’ needs and offer them a full technology solution that meets or exceeds their expectations. Relates to co-workers and managers in an open and friendly manner and enjoys working in a team environment. Leads the Tech Sales team to achieve goals and drives the overall sales of the department (Products and Services) through projecting a positive image, and exhibiting inspired or advanced level of selling behaviors. Coaches’ junior associates to improve skills. Ability to be organized and plan work to ensure that work is completed on time and to high standards. Follows all company & departmental operational standards, processes and procedures. Strong written and verbal skills. Able to accurately assess customers’ technical knowledge and communicate information in a way the customer can understand. Able to remain calm during tense or stressful situations Able to adapt to shifting or competing priorities; flexible “can do” attitude Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs Encouraged employee performance with sales goals and a plan for meeting store goals. Ensured that policies and procedures are followed accurately in the absence of the Store Manager. Contributed to the achievement of the store sales plan. Certified Resident Computer Technician
Demonstrate ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin Have a clear understanding of merchandising and retail operations Possess ability to monitor associate productivity and efficiency achievement, as well as ability to perform required tasks Ability to assist associate development, and adapt to changing business and service needs Ability to identify and correct discrepancies in consistency of program execution Able to identify how to properly align associate resources, and complete required tasks when resources are not available Able to monitor and anticipate store needs for supplies required to operate daily functions Able to identify customers’ needs, and balance with operational requirements to provide customer experience standards Possess strong space optimization and organizational skills for product and fixture storage Champion of Staples values: Own it, Say it like it is, Be Caring, keep it simple, and Work together Able to work a flexible schedule Adheres to all company policy and procedures
Products and/or services - Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism - Maintaining strong knowledge of new wireless products, accessories, pricing plans, promotions and service features - Educating and engaging customers through product demonstrations - Meeting sales objectives for wireless phones, services and accessories - Handling all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders - Handling phone inquiries from customers on billing issues, payments, upgrades, trade-ins, service changes