Shauna Delafraz Gabay

Senior Provider Performance Associate | Health Technology | Operations | Cross-Functional Team Productivity | Board Certified Health & Wellness Coach

New York, New York, United States

About

I am a highly motivated, well-organized individual that enjoys working with others. I am cooperative and patient, with the ability to remain calm in nearly any circumstance. I believe in a we-win-together mentality and believe strongly in team development and personal and professional growth within the workplace. My goal is to continue to grow as a professional and to be an asset for any organization I am a part of. In my personal life, I enjoy healthy living activities such as movement, meditation, nourishment and spending time with loved ones. Creativity is also very important to me.

Experience

  • Senior Provider Performance Associate at Stellar Health
    Sep 2024 - Present · 1 yr 10 mos

  • Board Certified Health and Wellness Coach at Blank Canvas Health
    May 2019 - Present · 7 yrs 2 mos

    Working to help women live happier, healthier, and stress-free lives.

  • Parsley Health (Full-time · 2 yrs 7 mos)
    • Lead Clinical Operations Associate
      Aug 2022 - Aug 2023 · 1 yr 1 mo

      Operational Excellence: - Develop and deploy operational policies, tools, and workflows to improve the efficiency of the clinical practice, scaling solutions, and supporting clinician, care manager, and health coach processes. - Leverage data and create reporting to evaluate, analyze and enhance each new project and implementation Project Support: - Oversee and manage practice-wide pilots and initiatives as required - Develop and maintain detailed work plans, schedules, project estimates, resource plans & status reports. Supports the coordination of resources, project documentation, project status reporting, project risk management, change management as well as post implementation reviews. - Apply PMO tools, processes, etc to enable design and deployment of consistent processes and systems to enable cross-functional strategy deployment across the organization Products/Services: - Deploy products necessary for critical expansion of services, including referral management, technology/EHR deployment and secondary care options - Consult on set-up and workflows for the new products and services being deployed Provides direct project and program management support for initiatives related to expansion of services. - Sit on advisory boards for Parsley Health product-lead pod meetings when available to act as clinical operations liaison to provide input and guidance around EPD projects that impact the clinical teams People Management: - Support direct reports’ performance by understanding team metrics, working towards improving efficiency, reliability and consistency, and coaching/training in key performance areas as needed. - Support hiring and onboarding

    • Lead Clinical Operations Coordinator
      Mar 2021 - Oct 2022 · 1 yr 8 mos

      - Mentor and manage a team of Care Coordinators to support Parsley Health’s clinical team and ensure an amazing provider and member experience. - Support direct reports’ performance by understanding care team metrics, working towards improving efficiency, reliability and consistency, and coaching/training in key performance areas as needed. - Support care coordinator hiring and onboarding for new hires as needed. - Ensure a solid operational foundation. - Build sustainable processes and ideate on potential improvements to membership and clinical experience. - Take point on administrative projects to scale solutions. - Assist practice-wide pilots and initiatives. - Sit on advisory boards for Parsley Health product-led pod meetings.

    • Clinical Operations Coordinator
      Feb 2021 - Dec 2021 · 11 mos

      On a mission to transform the health of everyone, everywhere through the world’s best possible medicine.

  • PREMIER CARDIOLOGY CONSULTANTS, PLLC (4 yrs 6 mos)
    • Chronic Care Manager
      Aug 2018 - Dec 2019 · 1 yr 5 mos

    • Research Study Coordinator
      May 2017 - Oct 2018 · 1 yr 6 mos

    • Medical Assistant
      Jul 2015 - May 2017 · 1 yr 11 mos

  • Operating Room Liaison at Shriners Hospitals for Children
    Jan 2015 - May 2015 · 5 mos