Jefferson City, Missouri, United States
Diversely experienced as a Information Technology Professional with 12 years in the IT field. Reputation as a dedicated and driven team player, with an unyielding thirst for the dynamic IT profession. Experienced system administrator and aspiring to become a cyber security professional. I am eager to take on new challenges and continuously improve. I have a natural talent for problem-solving, a meticulous eye for detail, and an unwavering commitment to excellence. These qualities have allowed me to quickly grasp new concepts and apply them in real-world scenarios. As an ambitious and determined individual, I am eager to leverage my skills and passion for cybersecurity to make a positive impact on your organization's security posture. I am excited about the opportunity to work with a team of like-minded professionals who share my dedication to safeguarding critical systems and information. Certifications: CompTIA: | Security+ | Network+ | A+
-Coordinating, implementing, patching, modifying, and troubleshooting various operating systems as a system administrator. -Evaluate machine usage for supervisors to support future automation requirements. -Exclusively provided tier 1 support for 9 months when several of our soldiers were deployed in 2018-2019. recommended hardware/software changes to various computer systems for the state personnel. -In managing day to day operations with tier 1, currently interact and communicate with individuals needing assistance on a daily basis to solve various issues with their account management, permissions and computer problems. -Trained and develop new hires on tier 1, office policy, helpdesk procedures, troubleshooting some tier 2 functions, and on day to day operations. -Assists in the implementation of protection methods and assignment of users’s security accesses which defends/protects digital information and/or assets. -Troubleshoot problems and implement changes on our computer platforms. -Diagnose system failures, isolate the problems, and identify the source. -Consider the compatibility of existing equipment with standard systems and the impact thereof. -Analyze and keep abreast of policies, regulations and system provisions governing standard operating systems and provide assistance and advisory services to users. -Install, configure and test products and equipment. -Currently assisting as a system administrator for the installation, configuration and administration of hardware and software for virtual desktop infrastructure. -Assists in implementing a life cycle plan for C4IM systems.
• Used a company online ticking system to document the necessary computer services or repairs to be completed for the customers and the company. • Performed clean installations on computers, after the installation process is successful then downloaded and installed updates and drivers. • Installed any needed programs such as Java, Adobe Flash, Adobe Reader, and Microsoft Security Essentials or uninstalled any unnecessary programs or toolbars for customers. • Wiped off hard drives and perform virus scans and perform virus or malware removal, backed up hard drive's by creating an image of the hard drive by using ghost software. • Initial setups on Desktops and laptops for first time use, re-installed operating systems. • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations. • Gained hands-on experience in various software programs, increasing proficiency, and expanding technical skill set. • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Shadowed the IT Helpdesk Support Specialists on the day-to-day operations of their jobs assisting the Lincoln University staff with hardware and software issues to include login, keyboard, printer, viruses, and malware problems
• Assisted with imaging and deployment of more than 200 laptop systems. • Worked with system and network engineers on virtualization projects, Active Directory management, software packaging, infrastructure design, and helpdesk coordination. • Worked with web administrator developing security best-practices and web part integration. • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations. • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.