Dubai, United Arab Emirates
Senior technology executive with 20+ years of experience leading enterprise IT, digital transformation, cybersecurity, artificial intelligence, data governance, and operational technology initiatives across the Middle East and Africa. Proven ability to align technology strategy with business outcomes, modernize infrastructure, secure complex environments, optimize costs, and deliver SLA-driven service excellence. Recognized for driving Zero Trust (ZTNA), SASE, enterprise AI, IoT, and data-led transformation programs at scale. Core Expertise: ✔ IT Strategy & Enterprise Architecture ✔ Digital Transformation & Process Automation ✔ Enterprise AI Enablement (ChatGPT Enterprise, LLMs, AI Chatbots) ✔ AI Literacy Programs, Bootcamps & Incubators ✔ Master Data Management (MDM) & Data Governance (SAP MDG) ✔ Network & Infrastructure: Cisco, Fortinet, Sangfor, Aruba, Huawei ✔ Zero Trust & SASE (Fortinet, SonicWall, Cato) ✔ Cybersecurity: SOC/SIEM (Sophos, Secureworks, QRadar), EDR/XDR (SentinelOne), DLP (CyberHaven), Email Security (Proofpoint, Libraesva), Security Awareness (KnowBe4) ✔ Cloud Platforms: Microsoft Azure, IBM Cloud, AWS ✔ ITSM & EAM: ServiceNow, IBM Maximo ✔ Enterprise Applications: – ERP: SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365, Infor CloudSuite, IFS – CRM: Salesforce, NetSuite – HRMS: Workday, SAP SuccessFactors – Procurement: SAP Ariba ✔ IoT, Fleet & Asset Digitization ✔ Power Automate & Workflow Automation ✔ IT Governance, Risk & Compliance (ISO 27001, ITIL) ✔ Vendor, Budget & SLA Management Key Achievements: ✔ Delivered 15% YoY IT cost savings through automation, vendor consolidation, and infrastructure optimization ✔ Led enterprise-wide digital transformation, redesigning core processes and modernizing ERP, HRMS, CRM, ITSM, PMS, and OT platforms ✔ Implemented Zero Trust (ZTNA) with SASE, reducing cyber risk by 60%+ ✔ Migrated 5,000+ users to Azure and IBM Cloud, improving resilience and disaster recovery ✔ Reduced IT support resolution time by 35% using ServiceNow automation ✔ Established enterprise MDM enabling a single source of truth and analytics-driven decisions ✔ Deployed enterprise AI, including ChatGPT Enterprise, LLM training, and AI chatbots ✔ Achieved 80%+ user adoption across major platforms through API integration, training, and change management ✔ Improved reporting efficiency by 40% via Power BI standardization and real-time dashboards ✔ Maintained 100% ISO 27001 compliance with continuous governance and regular VAPT cycles
✔️ Led enterprise-wide IT, digital, AI, data, cybersecurity, and operational technology strategy aligned with business goals across HR, Finance, Operations, Fleet, Workshop, Sales, and QHSE. ✔️ Led enterprise-wide Digital Transformation Program focused on process re-engineering, data governance, and technology modernization. ✔️ Conducted As-Is assessments, defined To-Be operating models, developed BRDs, and led evaluation of implementation partners. ✔️ Spearheaded Enterprise AI Transformation, deploying ChatGPT Enterprise using secure RAG architecture integrated with MDM and internal knowledge systems. ✔️ Designed and led AI Enablement & Innovation Programs, including bootcamps, incubators, and business adoption initiatives. ✔️ Led implementation of Master Data Management (MDM) to establish a single source of truth across systems. ✔️ Directed IoT & OT transformation initiatives including fuel management, RFID tracking, GPS, geo-fencing, in-vehicle cameras, and biometric workforce tracking. ✔️ Implemented Microsoft Intune + MDM for endpoint and mobility management. ✔️ Delivered Data Loss Prevention (DLP) initiatives to strengthen data classification and protection. ✔️ Rolled out Power BI data literacy programs to enable self-service analytics. ✔️ Established SIEM & SOC capabilities and implemented Zero Trust (ZTNA + SASE) for secure access. ✔️ Implemented cybersecurity awareness programs, ITSM transformation, workforce and canteen systems, and expense management automation.
✔️ Led enterprise-wide digital transformation programs across EMEA, aligning technology initiatives with business strategy, growth objectives, and operational modernization. ✔️ Directed large-scale HR transformation, including deployment of Workday, migrating from SAP SuccessFactors. ✔️ Led SAP Ariba procurement transformation, replacing legacy procurement processes and improving spend visibility and governance. ✔️ Oversaw governance, executive reporting, PMO controls, and stakeholder management across global programs. ✔️ Delivered AI & Automation Bootcamp (Python + IBM RPA) across MEA to build capability and adoption. ✔️ Led SAP S/4HANA Transformation for RTA (Dubai) across finance, procurement, and asset management. ✔️ Spearheaded SAP S/4HANA & SuccessFactors Transformation for Etihad Airways. ✔️ Delivered SAP SuccessFactors Implementation for Cleveland Clinic Abu Dhabi. ✔️ Led internal SAP SuccessFactors Deployment at IBM for global HR standardization. ✔️ Directed internal SAP Ariba Deployment at IBM, replacing BonD (Buy on Demand). ✔️ Led internal Workday Deployment at IBM, migrating from SuccessFactors. ✔️ Led internal Salesforce CRM Transformation at IBM, migrating from Siebel. ✔️ Rebuilt Enterprise Data Warehouse for IBM MEA to improve reporting and governance.
✔️ Managed enterprise transformation and infrastructure programs across multiple countries, leading cross-functional teams and vendor ecosystems. ✔️ Led migrations of 5,000+ users to IBM Cloud, improving scalability and resilience. ✔️ Directed enterprise implementations of SAP S/4HANA, Salesforce, and integrated business platforms across multiple countries. ✔️ Managed global vendor coordination, integration planning, and on-time program delivery. ✔️ Oversaw Data Center Build & Infrastructure Program for a Research & Development Lab at the Catholic University in Kenya. ✔️ Ensured enterprise-grade compliance for data center power, cooling, networking, and security standards.
✔️ Owned ITSM, ITOM, ITAM, and SAM processes using ServiceNow. ✔️ Led multiple Network & Infrastructure Programs across UAE and Saudi Arabia, including office setups, WAN optimization, Cisco IP telephony, and regional infrastructure expansion. ✔️ Managed Legacy Asset Optimization Program, disposing of 8,000+ legacy assets while improving inventory efficiency and compliance. ✔️ Supported service improvement, governance, and operational readiness across multiple countries.
✔️ Supported enterprise IT infrastructure including servers, networks, security platforms, and end-user computing. ✔️ Provided L2/L3 support to ensure system availability and service stability, consistent with the experience listed in your current resume.