Shashi Kumar

Service Delivery Manager

Noida, Uttar Pradesh, India

About

Experience

  • Service Delivery Manager at Accenture services Pvt Ltd
    Dec 2021 - Present · 4 yrs 8 mos

  • Service Delivery Manager at Accenture Solution Pvt. Ltd.
    Sep 2021 - Present · 4 yrs 11 mos

    I am a Service Delivery Leader with over 20 years of IT experience, including 14+ years at Accenture, leading large-scale, heterogeneous database platforms across on-prem and multi-cloud environments. My focus is on operational excellence, modernization, reliability, and continuous improvement for mission-critical enterprise systems. In parallel, I am a certified Agentic AI Facilitator, actively driving reinvention through Agentic AI across the organization. I have trained and enabled 1,000+ professionals through structured learning programs, helping teams adopt agent-based AI thinking to improve productivity, decision-making, and service delivery outcomes. I am passionate about AI-led transformation, platform modernization, and building future-ready delivery organizations that blend deep technical expertise with intelligent automation and human-centric leadership.

  • Accenture (India)
    • Information Technology Service Delivery Manager
      Sep 2021 - Present · 4 yrs 11 mos

    • Senior Database Architect
      Jan 2011 - Present · 15 yrs 7 mos

    • Senior Database Architect
      Jan 2011 - Present · 15 yrs 7 mos

  • Senior System Engineer at IBM India Pvt Ltd.