Barcelona, Catalonia, Spain
Working as a Techno Functional Business Analyst in P&C Domain with expertise in all concepts of Agile Methodologies used for software development. Collaborated with cross-functional teams, including engineering, design, sales, and marketing, to define product requirements, roadmap, and go-to-market strategies. Worked on Product Configuration, Domain Configuration, Payments, Commission, Coinsurance, Reinsurance, Renewals, Invoicing, GST, Receipt 64vb clearance and amendments. Conduct market research and competitor analysis to identify market trends, customer needs, and growth opportunities. Worked on Wireframing and prepared other related analysis documents like BRD, FRS, Use case, finalize user story, Process flow and Entity Relationship Diagram. Collaborated with IT development teams to implement system enhancements, leading to a 25% reduction in policy processing time. Collaborated with business stakeholders, including underwriters, actuaries, and claim specialists, to understand their requirements and pain points. Conducted in-depth business process analysis to streamline policy issuance, renewal, and cancellation procedures. Monitored key performance indicators (KPIs) related to insurance operations, such as claims processing time, customer satisfaction, and policy issuance accuracy. Strong experience in Policy Admin tools. Experienced in refining technical user stories and acceptance criteria using JIRA. Worked on various database - IBM DB2, Postgres, Mongo, SQL server and MySQL. Portal and backend designing – Agent Portals, Direct website and web-integration (API, XML/ JSON), Wireframes. Requirement analysis & Documentation: Process Flows (Visio), BRD, DFD, API Specification Documents and Solution Design Documents. Processes implemented – AI and BOT implementation for Policy issuance, Endorsements, Cancellations, AI for Claim settlement, Rating, integrations with Third Party services, Document Management systems.
P&C Insurance Business Analyst - Worked on developing the first Marine Product & ARIA BOT for Digit Insurance. - PPO Holder.