Singapore
Strategic yet hands-on and results-driven HR leader with more than 15 years of progressive experience across professional services, including financial institutions and legal sector in the region. I excel at driving organizational change initiatives, elevating HR operations and process improvements to align people strategies to meet evolving business needs. Throughout my career, I have partnered closely with C-suite executives and business leaders to lead change initiatives — from workforce planning and HR transformations. My hands-on approach and data driven mindset have enabled measurable improvements in operational efficiency, employee engagement, and compliance readiness. I am passionate about empowering organizations to adapt, innovate, and thrive through people-centric strategies and seamless execution. Let’s connect if you are seeking a proactive HR leader who can deliver both strategic insight and operational excellence.
• Directed the full spectrum of HR functions for QNB Singapore, aligning local operations with group policies from HQ and local MAS regulations. • Spearheaded HR process reengineering, reducing onboarding time by 20% through automation and vendor streamlining. • Led regulatory audits and compliance initiatives, maintaining 100% adherence to MAS and MOM standards, with zero audit findings for five consecutive years. • Advised C-suite on strategic workforce planning and performance management situations. • Strengthened employee relations and engagement programs, resulting in a 20% improvement in staff satisfaction scores.
Team Leadership & HR Operations: As a promoted Team Lead, I excelled in overseeing HR operations with a focus on resource management, learning & development, and benefits administration with a total headcount of 210 employees. My responsibilities included payroll supervision, compliance management, and facilitating employee welfare programs to enhance workplace satisfaction. Business Partnering: Recognized as a trusted advisor to Partners and employees, providing expert guidance on recruitment, onboarding, offboarding, compensation & benefits, and HR Compliance. I collaborate closely with Practice Manager to align talent structures with business objectives, ensuring robust pipelines for future growth. Learning & Development: I drive the learning & development agenda by conducting training needs analysis and organizing comprehensive workshops. HR Management & Project Leadership: In addition to overseeing payroll and tax processes, I spearheaded impactful initiatives such as enhancing medical insurance coverage and implementing flexible benefits schemes. I led the initial phase of HRIS migration from Peoplesoft to WorkDay, demonstrating my strategic vision and project management expertise. Highlights: Promotion and Recognition: Promoted to Senior HR Officer (Team Lead) for outstanding performance in 2017. Innovative Solutions: Led a successful re-tendering exercise for medical insurance and introduced a flexible-benefits scheme, enhancing employee benefits and satisfaction. Employee Wellbeing: Organized quarterly Employee Health and Wellbeing programs, promoting positive workplace culture and wellness initiatives.
Business Partnering: I excel in forging strategic partnerships, notably initiating bi-annual Internship Programs with leading local Universities such as NUS, NTU, SIM, and SMU. These initiatives not only cultivate a steady pipeline of local talent but also strengthen relationships with educational institutions vital to our talent acquisition strategy. Additionally, I have successfully managed restructuring and redundancy processes, ensuring compliance and mitigating risks for the organization. I also oversee the International Mobility Program, facilitating seamless transitions for expatriates. HR Operations & Administration: In my role, I oversee the entire employee lifecycle, ensuring operational excellence across talent acquisition, onboarding, payroll management, benefits administration, and offboarding. I am meticulous in reviewing and maintaining the HR Handbook, Policies, and Procedures to align with local regulations and best practices. I actively administer training grants for employee development and mentor junior staff to enhance service delivery standards. Achievements and Highlights: Cost Savings Initiatives: Introduced recruitment tools such as LinkedIn and eFinancial Careers, resulting in a 20% reduction in headhunter costs per role placement. Technology Implementation: Championed the launch of the Bank’s HR Intranet page via SharePoint, enhancing information dissemination and employee engagement. Enhanced Benefits Offerings: Led a successful re-marketing exercise for insurance brokers and introduced a flexible-benefits scheme, improving employee satisfaction and retention.
Compensation & Benefits Management: Oversee the entire Compensation & Benefits function, ensuring seamless integration of programs with merger & acquisition activities. Participate in Hays salary surveys to analyze benchmarking data for internal and external comparisons, guiding local compensation and benefits decisions including base pay, bonuses, and allowances. Additionally, I administer insurance benefit programs and manage leave absences to support employee well-being and compliance. Performance Management and HRIS Administration: I initiated the Annual Performance Exercise by communicating appraisal guidelines, setting goals, and identifying competency gaps and training needs to foster employee development and organizational growth. As part of my responsibilities, I administer the HR Information System (HRIS), collaborating with vendors for system maintenance and issues resolution, ensuring data integrity and operational efficiency. Leadership and Development: Provide mentorship to a HR Executive by setting objectives, coaching, and supporting her professional growth. Together, we enhance the Compensation & Benefits function, driving continuous improvement and excellence in service delivery. Achievements and Contributions: Successful Acquisition Integration: Led the integration of compensation & benefits programs following the merger & acquisition activities, ensuring alignment with corporate standards and employee satisfaction. Data-Driven Decision Making: Utilized insights from Hays salary surveys to make informed decisions on compensation strategies, enhancing competitiveness in the market. Efficiency Improvements: Streamlined HR processes through effective HRIS management and proactive vendor partnerships, improving system functionality and user experience.
Business Partnering and Project Support: Provide strategic guidance and business partnering to Project teams, actively contributing to business decision-making processes such as budgeting and project recruitment. I excel in fostering collaborative relationships with stakeholders and aligning HR strategies with organizational goals to drive project success. Recruitment and Resource Management: Partner closely with Hiring Managers to ramp up and fulfill high-volume project recruitment needs, overseeing the entire recruitment lifecycle from job advertisement postings to candidate shortlisting and interviewing. My proactive approach ensures timely acquisition of top talent, essential for meeting project milestones and objectives. International Mobility and Payroll Management: I am responsible for managing all aspects of international mobility, facilitating seamless transitions for expatriates entering and leaving the country. Additionally, I successfully transitioned the local monthly payroll processing function from an outsourced vendor (Boardroom), to an in-house function, ensuring accuracy and compliance. I also prepare annual tax submissions for both local staff and expatriates, ensuring adherence to regulatory requirements. Achievements and Expertise: Strategic Decision Support: Played a pivotal role in business decision-making processes, influencing budget allocations and project recruitment strategies. Efficient Recruitment Practices: Implemented streamlined recruitment processes, enhancing efficiency and reducing time-to-hire for critical project roles. Compliance and Efficiency: Successfully managed payroll operations in-house, ensuring accurate processing and timely tax submissions, thereby optimizing operational costs and compliance.