Shannon Hagerty

Customer Success at Redis

Greater Boston

About

I work on customer-facing technical problems at the intersection of software, services, and enterprise reality. Much of my work involves taking ambiguous, cross-functional challenges and turning them into systems that help customers successfully adopt data platforms and AI at scale. My background includes technical work across infrastructure, security, and complex integrations, alongside a strong focus on customer experience. I care deeply about investing in people, stepping in when things break, and doing the work well.

Experience

  • Senior Customer Success Manager at Redis
    Jul 2026 - Present · 1 mo

  • Posit PBC (6 yrs 10 mos)
    • Sr Manager, Solutions Engineering
      Apr 2025 - Jul 2026 · 1 yr 4 mos

    • Solutions Engineering Manager
      Oct 2023 - Jul 2026 · 2 yrs 10 mos

    • Solutions Engineer
      Feb 2022 - Oct 2023 · 1 yr 9 mos

  • Science Librarian at Brandeis University
    Dec 2018 - Oct 2019 · 11 mos

    • Created and lead workshops on R and Python, consulted on researchers' data analysis projects.

  • Researcher at UC Santa Barbara
    Sep 2014 - Dec 2018 · 4 yrs 4 mos

    Built computational models in R to better understand dynamics of soil carbon cycling.