Shannon Mada

Managing Director | Enterprise Technology & Resiliency | Bridging Architecture, Data Integrity & Risk Management

Cherry Hill, New Jersey, United States

About

Not available for consulting or advisory engagements. Please do not reach to me for ad hoc or by the hour work. I am a Managing Director with a record of strengthening stability and confidence in complex technology and data ecosystems. Across Citi, Bank of America, and JPMorgan Chase, I have led enterprise-scale programs in data governance, resiliency, and architecture modernization, with an emphasis on sustainable change and measurable outcomes. My work sits at the intersection of technology, risk, and operating-model design—turning fragmented or compliance-driven processes into integrated, value-creating capabilities. I lead from both the strategy and execution layers: defining direction, shaping architecture, and, when needed, rolling up my sleeves to code, model, or analyze the data that reveals operational truth. I collaborate closely with matrixed teams across Finance, Risk, Engineering, and Operations to align intent with delivery. I am most effective in environments that demand composure, collaboration, and cross-functional influence—where governance, architecture, and engineering converge to enable operational and regulatory confidence at scale.

Experience

  • Citi (Hybrid)
    • Managing Director – Head of Data Risk Center of Excellence, Operational Risk Mgmt
      Jan 2026 - Present · 7 mos

      Lead the Data Risk Center of Excellence within Operational Risk Management, serving as the primary interface between Data Risk leadership and business-aligned ORM teams across the firm. - Lead a team of senior specialists providing data risk expertise and advisory support to Operational Risk teams aligned to Citi businesses and functions. - Support ORM teams in addressing data quality risk, lineage transparency, governance effectiveness, and transformation risk within their oversight of first-line activities. - Conduct independent deep-dive reviews and thematic assessments of complex data initiatives and emerging data risk areas. - Perform targeted second-line challenge of enterprise data execution activities, including work led by the Enterprise Data Office. - Contribute to enterprise risk management and regulatory remediation efforts related to data governance, lineage, and data quality controls

    • Managing Director - Enterprise Data Office - Head of Data Ops for Financial Reg Reporting
      Jan 2025 - Jan 2026 · 1 yr 1 mo

      - Introduced strategic leadership and operating-model change for a large-scale data-operations function supporting global regulatory reporting. - Stabilized inherited processes, addressed audit and MRA findings, and guided transition to a new enterprise data-execution framework. - Bridged Finance and Enterprise Data Office teams to improve transparency, data quality, and control consistency through heuristic-driven automation in report decomposition. - Balanced governance discipline with technical execution, ensuring resilience and accuracy within a highly regulated data environment.

  • SVP - Head of Global Tech Resiliency & Business Continuity (GRBC) - SVP at Bank of America
    Jul 2022 - Jan 2025 · 2 yrs 7 mos

    - Added external perspective and technical depth to evolve the resiliency function from administrative oversight to a data-driven, value-added capability. - Automated test-evidence collection, clarified metrics, and linked resiliency with cybersecurity, application delivery, and business operations. - Led executive preparedness exercises and strengthened analytical rigor for regulatory response. - Closed multiple regulatory concerns including cyber recovery and third party parity. - Collaborated with industry peers through SIFMA, co-authoring white papers and contributing to the evolution of shared practices and standards for technology and operational resilience across financial institutions.

  • JPMorgan Chase & Co. (7 yrs 10 mos)
    • Executive Director, Cyber and Technology Controls (CTC), Resiliency
      Sep 2018 - Jul 2022 · 3 yrs 11 mos

      - Directed programs to strengthen operational resilience and data protection across the firm’s global technology estate. - Led cross-functional teams spanning engineering, operations, and risk to enhance recovery capabilities and reduce systemic exposure. - Advanced continuous-control monitoring and automation of detection processes to improve visibility into application health and resiliency posture. - Partnered with Infrastructure, Cybersecurity, and business-technology units to align controls with evolving regulatory expectations. Operational Resiliency * Automation * Continuous Controls Monitoring * Architecture * Data Recovery * Cyber Resiliency * Data Analytics * Data Modeling * Data Governance * Business Integration * Risk Management

    • Executive Director, Infrastructure CTO, Consumer & Community Banking (CCB)
      Aug 2016 - Aug 2018 · 2 yrs 1 mo

      - Led an organization of approximately 100 staff—including engineers, program managers, and infrastructure portfolio managers—responsible for non-functional design and modernization of critical customer-facing platforms. - Designed frameworks ensuring resiliency, scalability, and performance through incremental modernization bridging legacy and cloud-based components. - Oversaw integration of shared middleware and authentication services to strengthen stability and continuity. - Worked with product and architecture leadership to align modernization milestones with operational readiness and customer impact. Non Functional Design * Application Modernization / Uplift * Cost Optimization

    • Executive Director, Solutions Architecture, Global Technology Infrastructure (GTI)
      Oct 2014 - Aug 2016 · 1 yr 11 mos

      - Established a firmwide non-functional design process linking architectural standards to production execution. - Conducted foundational data-domain analysis improving infrastructure planning and dependency visibility. - Advanced analytics-based process improvements that accelerated delivery and reduced rework in shared services. - Collaborated with development and risk teams to embed resiliency and compliance expectations early in design. Non Functional Design * Design Patterns * Planning / Prioritization * Analytic Insights

  • Principal at Booz Allen Hamilton
    Oct 2013 - Sep 2014 · 1 yr

    Rejoined the firm to support its re-entry into commercial markets. Guided financial-services clients on cyber simulation, client onboarding practices, and technology-risk assessments. Marketing * Data Analytics * Compliance * Financial Services * Cyber Simulation

  • Citi (New York)
    • Director, Enterprise Architecture, ICG Tech - GTS Securities and Funds Services
      Jun 2011 - Sep 2013 · 2 yrs 4 mos

      Defined multi-year architecture roadmaps and standards for Securities and Funds Services. Delivered platform modernization initiatives for authentication, data handling, and reporting accuracy. New Technology Adoption * Solutions Architecture * Standards Compliance * Application Roadmaps * Acquisition Reviews * Project Intervention * Client Onboarding

    • Director, Chief of Staff - Global Data & Operations, ICG Tech
      Jul 2009 - Jun 2011 · 2 yrs

      Led budgeting, portfolio governance, and compliance remediation, achieving full adherence across risk, delivery, and financial metrics. Staffing * Budget * Portfolio Management * Compliance Resolution * System Development Lifecycle Oversight * Communication