Arlington, Massachusetts, United States
Data-driven Product Manager with 10 years of experience delivering products from 0→1 and scaling adoption. Skilled at turning customer feedback into actionable roadmaps and product requirements that drive measurable outcomes. Former startup founder, bringing a customer-first mindset and cross-functional leadership
Part of the Growth team. Responsible for SMS vision, strategy and activation of SMS add ons. Deep domain knowledge of WhatsApp, RCS, including SMS TCR, SHAFT, both US and International Telco requirements. • Boosted SMS add-on adoption via Try before you buy. • Delivered SMS Central Send, and Campaign Approval for Partners, increasing add-ons, and SMS Sends . • Increased SMS registrations, and number of SMS contacts added with Dynamic Registration Checklist • Deployed SMS Test Messages, a high priority customer request, increasing SMS sends • Integrated SMS into Multi-Channel Flow allowing customers to create AI email and social campaigns.
Product Manager for the report management and dashboards team, part of Operations Hub for free to enterprise tiers. The dashboard page is the default homepage for HubSpot customers to manage reports and share their key business KPIs. • Built annual roadmap aligned with vision and strategy • Applied Amplitude data, customer interviews, customer support data, CSAT and NPS responses to make data driven solutions. • Collaborated with customer success teams, and marketing teams to identify road blocks, interview customers and create themes. • Worked with cross functional teams to prioritize key projects • Built customer interview scripts and conducted interviews. • Wrote product requirements and shipped restoring reports and dashboards, reducing customer support tickets to zero. • Worked with integrations and legal team to build product requirements and launch new sharing options via Slack and verified email domains. • Built product requirements and launched public beta for improved dashboard filtering for both single object and snow flake reports. • Collaborated with designers, engineering managers for quarterly roadmaps. • Created customer facing product notifications and knowledge bases.
Product Manager for the report Management and dashboards team, part of Operations Hub for free to enterprise tiers. Responsible for vision, strategy and annual roadmap planning aligned with OKRs and North Star metrics.
Product Manager for Network Excellence Rewards, an incentive program that allowed patients to receive rewards for receiving health care at lower cost at high quality hospitals and clinics • Built product requirements for issuing rewards for an approved list of health care services. • Communicated weekly and month product updates to health care providers such as Blue Cross Blue Shield and Tufts Health plan. • Worked closely with engineering manager to prioritize product roadmap and meet health care providers deadlines.
Manager of new Product Incubation/Enablement Team reporting to the executive team. Managed a designer, engineer and marketing team member to test and launch new lines of businesses in 90 days or less.
As manager of the New Product Incubation/Enablement Team, I worked with the Executive team and Senior Leadership of all 4 Business Units to identify, create, evaluate opportunities in both their current roadmap and off roadmap initiatives. • Facilitated and managed over 35 cross functional sessions around key strategic business initiatives with senior leadership and managers. • Worked with the IAM (Identity Access Management) BU leadership team to align the team on a M&A target. • Collaborated with the customer support senior leadership on their customer bot strategy leading to an efficient customer experience. • Refined Annual Planning and Strategic Planning with Senior Executives to quantify business impact for following fiscal year. • Facilitated design thinking workshops with executives and multiple cross functional teams on to align on our Contact center as a Service strategy • Worked with CES (Customer Engagement and Support) BU and IAM BU to run a cross functional workshop on what are competitive advantages are against our competitors. • Conceived and received $200K to fund Idea BootCamp (IBC) 2 years in a row, allowing over 100 employees receive 3 days of training on design thinking, test and learn methodologies, with all teams pitching to senior leadership.
As Innovation Catalyst, I built frameworks for employees to easily pitch the business case for their idea, test and launch their product for customers. • Built 3 month incubator framework playbook with design thinking principles and lean methodology guiding teams on Product Fit, Product solution fit and Product Market Fit. • Served as Product Manager for new Product Incubation teams and launched, GrassHopper Connect, Central Monitor, Falcon, LastPass Connect generating over $1M in revenue. • Facilitated Ideation sessions for teams in US and International offices Interim Product Manager for LastMail, an Innovation project leveraging SMS as two factor authentication. • Mentored engineers to pitch their business case during the Hackathons.