Atlanta, Georgia, United States
As a Program Manager with a background spanning Strategy & Operations, Sales Operations, Revenue Operations, and Customer Success across SaaS, healthcare technology, and enterprise organizations. I specialize in leading cross-functional initiatives, optimizing business processes, and translating strategic priorities into scalable programs that drive operational efficiency and business performance. Throughout my career, I have partnered with Product, Sales, Customer Success, and Operations teams to deliver data-driven solutions, streamline workflows, and improve organizational effectiveness. My experience includes program management, business analytics, forecasting, executive reporting, process improvement, and stakeholder management. I thrive in fast-paced environments where collaboration, problem-solving, and execution are critical. Whether driving strategic initiatives, implementing scalable processes, or aligning cross-functional teams around key objectives, I bring structure, clarity, and accountability to complex business challenges. With experience leveraging tools such as Sigma, Power BI, Excel, Salesforce, and Gainsight, I translate data into actionable insights that support decision-making, operational excellence, and sustainable growth.
- Collaborated cross-functionally with sales, marketing, and finance teams to improve forecasting, pipeline management, and business decision-making. - Optimized sales performance by analyzing data trends, streamlining processes, and providing strategic insights to drive revenue growth.
- Drove client success by managing relationships, optimizing platform adoption, and delivering strategic insights to enhance business outcomes. - Lead cross-functional collaboration by partnering with sales, product, and technical teams to ensure seamless client onboarding and sustained engagement. - Analyzed customer data and feedback to identify growth opportunities, improve retention, and implement tailored solutions that maximize value.