Lakeland, Florida, United States
Senior IT Project & Change Manager with 30+ years of experience delivering complex technology initiatives across healthcare, pharmaceutical, legal, financial, manufacturing, and global enterprise environments. My background spans engineering, systems administration, and leadership roles driving technology solutions aligned with business goals and measurable outcomes. I have led major programs including infrastructure modernization, cloud migrations, M&A integrations, cybersecurity initiatives, network transformations, enterprise communications, and global application deployments. I excel in environments where stakeholder alignment, cross‑functional coordination, and disciplined execution are essential. With 25+ years of M&A experience, I’ve supported large‑scale integrations across multiple industries, including Microsoft’s Desktop Standard acquisition and Amgen’s acquisitions of ChemoCentryx and Horizon. These efforts required close collaboration with Security, Infrastructure, Architecture, and End User Experience teams to onboard thousands of users and transition operations into modern cloud environments. Most recently, I managed global infrastructure and security initiatives across 40+ countries within AT&T’s Security MSP organization supporting the Amgen account. I led network modernization, cloud services, lifecycle management, application migrations, site deployments, and secure decommissions. My work spanned teams in the U.S., India, Colombia, the Netherlands, and the Czech Republic, overseeing budgets, schedules, risks, and executive communications. My technical portfolio includes AWS, Azure, Microsoft 365, Azure AD, Cisco, Meraki, FortiGate, Infoblox, VPN technologies, MDM platforms, and enterprise infrastructure. I deliver results using Agile, Scrum, Kanban, Waterfall, and Hybrid methodologies with Jira, ServiceNow, SharePoint, Smartsheet, Confluence, and Microsoft Project. A key initiative included replacing legacy pager systems with secure mobile communications—deploying enterprise mobile devices, MDM, MFA, and Windows integration to improve security, responsiveness, and operational efficiency. Key achievements: • Managed budgets exceeding $10.5M • Led up to 17 concurrent projects • Delivered Microsoft 365 migrations for 10,000+ users • Drove infrastructure modernization across global enterprise environments I’m passionate about building high‑performing teams, driving continuous improvement, and delivering technology solutions that create lasting business value—on time, within budget, and aligned with organizational growth.
Managed COE IT Infrastructure and New York Infrastructure Services initiatives across legal, healthcare, and software development environments as an Agile Coach, Scrum Master, and IT Project Manager. Led infrastructure modernization, end-user technology refreshes, enterprise deployments, and cloud transformation initiatives using Jira, ServiceNow, SharePoint, Microsoft 365, Smartsheet, and Azure DevOps. Directed Scrum and Kanban teams while coordinating stakeholders, business units, and third-party vendors to deliver complex infrastructure, application, & operational technology projects. Managed project lifecycles from planning and resource allocation through implementation, migration, onboarding, hyper-care support, and project closure. Established & refined Change Management processes, CAB governance, and enterprise-to-site change control frameworks, improving project visibility, compliance, & operational stability. Developed project charters, implementation plans, roadmaps, transition milestones, risk mitigation strategies, & executive reporting to ensure successful project delivery. Partnered with architects, engineering teams, and business leaders to execute infrastructure upgrades, application migrations, & technology transformation initiatives while minimizing downtime and business disruption. Maintained project dashboards, SOPs, QRGs, Knowledge Base articles, issue logs, & action trackers to improve knowledge transfer and operational consistency. Led EMR/EHR upgrades, Legal DMS migrations, GIS platform enhancements, and enterprise infrastructure projects. Supported AWS & Azure cloud initiatives while leveraging Agile, Scrum, Kanban, and Azure DevOps methodologies for backlog management, sprint planning, reporting, and roadmap execution. Key Areas: IT Project Management | Infrastructure Modernization | Change Management | CAB Governance | Agile & Scrum | Cloud Migration | ServiceNow | Jira | 365 | Vendor Management | Healthcare IT | Ent Deployments
MSP IT project Management for multiple Corporations. Legal, medical and financial institutions, working with high profile clients in coordinating the lifecycle of deliverables, resources, timeline & action items and timetables with multiple 3rd party vendors for migration, on & off boarding. Creating project lifecycle plan Decommissioning & new site projects. Working with Architects to create project charters in detail with Implementation plan and SOW for managing all projects for infrastructure and software / desktop experience. Microsoft 365 Business Basic, Standard, and Premium Tenant transfers with more than 5,000 users. Verifying project results by conducting audits, managing multiple IT projects in highly secure & complicated environments. Unitizing ConnectWise, Smart Sheet, Service Now & SharePoint solutions to communicate results and job expectations; planning, monitoring, and appraising action items & project results; along with Managing; initiating, coordinating, and enforcing systems, policies, procedures and cutting-edge security efforts. Updating, writing SOP, QRG & KB articles. Recommending & implementing information technology strategies, policies, and procedures. organization evaluation including identifying problems; evaluating trends; anticipating requirements with cost and time management solutions. Balancing project lifecycle with multiple vendors, B2B & regional global efforts. Workflow guidance & processing change management. Managing Change and implementation windows. Team Change Management for representation of Site, company project & engineers for (CAB) Enterprise and DWX end user Experience & Infrastructure communications lead to ensure proper communication and change management for impacted groups. Also working with and laying the documentation platform for OCM Organization Communication Management for EXEC, Team and multiple sites globally.
Amgen - Contract to Provide IT PM leadership for global initiatives using Agile methodologies (Scrum and Kanban) to enhance collaboration, streamline workflows, & improve delivery efficiency. Created & managed full life-cycle project plans supporting multinational deliverables, improving project timelines, transparency, & stakeholder satisfaction. Partnered with teams across 40+ countries to manage onboarding, decommissioning, & modernization projects—optimizing operations & enhancing service delivery. Directed service desk migration and transition efforts, minimizing end-user downtime and ensuring continuity of service. Oversaw the Horizon acquisition for the DWX Team—managing O365 tenant updates, security alignment, & user interactions across 25,000+ users & multiple vendor apps Managed Windows 11 upgrade (WUB) & mobile transition projects across multiple countries, establishing hyper-care & support teams to ensure smooth rollouts. Partnered with the GIS team to manage & monitor assets, enabling data-driven decisions for software upgrades and retooling; developed visualized project plans to support manufacturing and business platform deployments. Supported change management and CAB operations for Enterprise & DWX environments, utilizing Workspace One to enhance system reliability and user experience. Collaborated with Security to implement MFA and phishing prevention solutions, improving enterprise-wide cybersecurity posture. Utilized Jira, Smartsheet, ServiceNow, & SharePoint to track deliverables, align stakeholders, & optimize project communications. Developed QRGs, KBs, and SOPs with Engineering teams, promoting knowledge sharing & operational consistency across support groups. Partnered with Organizational Change Mgmnt (OCM) teams to deliver ent communications, leveraging Proofpoint for exec & multi-site updates. Directed infrastructure communications & change management across impacted groups, minimizing disruption & maintaining high stakeholder engagement.
Cisco / Bank of America Amgen hiatus - Complete project solution lifecycle according to Bank & Cisco requirements and deliverables. Inhouse & multiple depts including 3rd party Global vendors within the corporate (B2B) migration, refresh and decommission projects. Verifying project results by conducting system audits. managing multiple IT projects in highly secure environments. Unitizing Service Now, Jira, & SharePoint solutions to communicate timeline updates, changes & job expectations; planning, monitoring, approvals status & appraising action items & project results; along with coaching, initiating, coordinating, and enforcing systems, policies, & procedures. Recommend & implementing information technology strategies, policies, & procedures. Managing Change and implementation windows, organizing evaluations & site surveys including identifying problems; evaluating trends; anticipating requirements with cost & time management solutions. Technical & Tools: Microsoft Enterprise Solution Suite, SharePoint, Remedy, Jira, Service now, Port Mapper, Wire Shark, O365 (Skype for business, MS Teams, WebEx & PM Tools), Multiple Backup solutions, Cisco infrastructure devices, Cisco Prime, FortiGate, Gigamon, B2B Routing, QA Load Test, PRTG Monitors, Technical Staff Performance: Consultation and recommendation for new installations or upgrades and decommissions of IT strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Providing time and cost-effective solutions. Management Direction for Global organization goals, strategies, practices, and projects. Turning up new sites or moving and decommissions. Managing IOS upgrade and Outage mitigation Project lead for multiple simultaneous clients utilizing Agile processes and creating optimized workflows using multiple on site, client project management & tracking tools as well as managing documentation (knowledge base & Wiki boards).
(Amgen) Complete project solution by coordinating deliverables, such as resources, action items and timetables inhouse with multiple depts. & 3rd party vendors within the corporation and migration projects. Verifying project results by conducting system audits. managing multiple IT projects in highly secure environments. Unitizing Jira & SharePoint solutions to communicate results and job expectations; planning, monitoring, and appraising action items & project results; along with coaching, counseling, hiring all teams; initiating, coordinating, and enforcing systems, policies, and procedures. Recommend & implementing information technology strategies, policies, and procedures. organization evaluation including identifying problems; evaluating trends; anticipating requirements with cost and time management solutions.