Houston, Texas, United States
Administrative professional with 5+ years of experience supporting business operations, customer service functions, account management, and office administration. Proven ability to manage multiple priorities, maintain accurate records, coordinate communications, and provide exceptional support in fast-paced environments. Strong organizational, problem-solving, and interpersonal skills with proficiency in Microsoft Office Suite, CRM systems, data management, and confidential record handling. Dedicated to improving efficiency and delivering outstanding service to internal teams and customers.
● Reviewed and approved or denied credit release requests based on company policies and account status. ● Assisted with the preparation and processing of property lien filings. ● Conducted collection calls with property management companies regarding past-due invoices, expired licenses, and account information updates. ● Investigated and resolved invoice disputes by communicating with customers and internal departments. ● Prepared and issued demand letters to property owners and contractors for delinquent accounts. ● Processed and submitted refund requests in accordance with company procedures. ● Researched and reconciled customer payments to ensure accurate account records. ● Performed skip tracing to locate customers and obtain updated contact information for collections. ● Maintained detailed documentation of customer interactions, payment arrangements, and account activity. ● Ensured compliance with company policies and applicable collection regulations while delivering professional customer service.
● Explained Explanation of Benefits (EOB) statements to patients, ensuring they understood their insurance coverage and financial responsibility. ● Assisted patients in enrolling in financial assistance and payment programs to help manage medical expenses. ● Contacted insurance companies to resolve billing discrepancies and request claim corrections. ● Investigated and submitted billing disputes on behalf of patients to ensure accurate account resolution. ● Established payment arrangements tailored to patients’ financial needs while adhering to company policies. ● Processed patient payments accurately and securely while maintaining confidentiality. ● Provided exceptional customer service by addressing billing questions, resolving account issues, and maintaining accurate documentation. Stellantis Financial Services | Houston, TX April 2021 – May 2023 ● Educated customers on account delinquency and available options to help preven
● Provide one-on-one tutoring to students ranging from 4th-12th grade. ● Assess student progress and tailor lesson plans to individual needs and goals. ● Utilize digital tools (Zoom, Google Classroom, Khan Academy) for online sessions and progress tracking. ● Help students improve test scores, boost confidence, and build study skills. ● Coordinated with parents and teachers to monitor academic performance. ● Developed customized resources and worksheets to reinforce lesson content.
● Manage a portfolio of delinquent auto loan accounts aged 120+ days past due. ● Conduct high-volume outbound calls and follow-ups via phone, email, and mail to resolve payment issues. ● Negotiate repayment plans and settlements in line with company policies and customer financial situations. ● Educate customers on loan terms, potential consequences of non-payment, and options for resolution. ● Coordinate closely with repossession vendors and legal teams to support vehicle recovery and mitigate losses. ● Maintain accurate and up-to-date documentation of all customer interactions and account activities in the system.
● Consistently met and exceeded monthly sales goals up to 100%. ● Educated customers on AT&T wireless plans, devices, and promotions. ● Maintained high levels of customer satisfaction, resulting in better customer retention. ● Handled account activations, upgrades, and technical support. ● Assisted in training new hires on sales techniques and AT&T systems.