Shana Hatcher

Operations Manager at Gatestone & Co.

Cleveland, Ohio, United States

About

•undertake a performance evaluation of assigned staff •establish performance parameters and gauge employees’ personal targets •monitor your staff’s performance and coach them for any improvements •Institute disciplinary proceedings against a staff member leading to his termination. •Carry out the proceedings in accordance with the provisions set forth by Human Resource department. •strengthen the relationship between the organization and its clients by recruiting quality staff members •establishment and implementation of departmental policies •consult with staff members, board members or the organization’s management •oversee the implementation of procedures, goals and objectives within the department •instituting ways of improving the work environment and the business operations in the company

Experience

  • Operations Manager at Gatestone & Co.
    Jul 2017 - Present · 9 yrs 1 mo

  • Supervisor Operations at Alorica
    May 2005 - Sep 2019 · 14 yrs 5 mos

  • Operations Supervisor at WEST ASSET MANAGEMENT
    Sep 2010 - Jul 2014 · 3 yrs 11 mos

  • Senior Account Specialist at Omnium World Wide
    May 2005 - Mar 2009 · 3 yrs 11 mos