Shamika Douet

Team Lead

Miami-Fort Lauderdale Area

About

Qualifications Summary l Over five years of general, health insurance and medical receptionist experience. l Enthusiastic and motivated; sincerely enjoy developing and maintaining excellent customer relations. l Outstanding ability to understand others’ needs and offer solutions. l Resourceful and innovative. l Adapts quickly to change. l Ability to multi-task, work under pressure, work independently, team player, highly organized and resourceful. l Ability to work with minimal supervision and keep highly confidential records. l Knowledge of travel systems such as Apollo, Galileo, and Sabre, etc. Skills Microsoft Suites; Typing (50 wpm); ICD-9; CPT/HCPCS; TSM; IGEA; OASIS; NetSuite; Solaria; Cisco; Scanning; Tracking; Authorization; Order & Care Plans; Color Selections; Manual Drafting; Presentation Boards; Media; Fabric Selection; Textile Knowledge; Sample Boards; Ergonomics; Rendering; Furniture Layout; Elevations; Design Process; Furnishing; Perspectives

Experience

  • Team Lead at Esquire Deposition Solutions, LLC
    Dec 2014 - Present · 11 yrs 7 mos

     Remote working from home  Technical Support  Monitoring employees  Quality Reviews  Call Monitoring & Coaching  Data Entry  Employee Trainer  Manager Trainee  Assist clients with scheduling depositions, EUO’s, PMK’s, SOR’s, medical examinations, hearings, 50h depositions, motions, and trials  Answer and direct incoming phone calls to appropriate departments  Reserve locations for attorneys to hold their depositions  Serve subpoenas  Collect insurance information from clients for billing

  • Office Coordinator/Manager at FIU
    Jan 2012 - Dec 2014 · 3 yrs

     Dissemination of information about the Combined BSN/MSN program.  Meet, greet, and pre-advise new students.  Make domestic and international travel arrangements for employees and faculty members.  Bookkeeping and budget management.  Populating and tracking all courses scheduled for the BSN/MSN program every semester.  Schedule rooms and organize events, meetings and testing for both students and/or faculty members.  Filing, faxing, scanning, schedule appointments, and answering heavy phones.  Assisting faculty with tests and other office needs.  Purchasing and tracking supplies.  Distributing payments on grants and department functionalities.  Ensure reimbursements to faculty and staff.  Administrative conference minutes.