Mississauga, Ontario, Canada
• Defined product strategy, roadmap, and long-term vision for private label categories, driving both top-line growth and margin improvement. • Managed a high value portfolio and increased market penetration, driving significant revenue and customer reach. • Led cross-functional teams across retail, sourcing, product development, supply chain, legal, compliance, and operations to successfully launch and scale new products. • Owned end-to-end product lifecycle from ideation and business case development through launch, optimization, and end-of-life. • Managed P&L, leveraging data analytics and customer research to drive profitable growth and improve customer experience. • Partnered with Business Intelligence teams to develop KPIs, dashboards, and performance reviews to drive data-driven decision-making. • Led End-of-Life (EOL) and deprecation governance processes, ensuring regulatory alignment, risk mitigation, and accurate product disposition across private brands. • Streamlined rationalization reviews and exception tracking to strengthen audit readiness and reduce compliance risk. • Ensured go-forward assortment accuracy and proper catalog classification to prevent regulatory exposure and financial risk.
• Managed daily Last Mile delivery operations of 70K+ orders across the Northern GTA through DSPs, ensuring SLA compliance and risk mitigation. • Led and coached a team of 20+ associates, fostering high performance and accountability. • Conducted deep dives on 20+ KPIs to identify operational risk and compliance gaps. • Implemented network-wide SOP rollouts and ensured site adherence through audits, communication, and accountability frameworks. • Partnered with third-party vendors to resolve SLA breaches and mitigate contractual risk.
• Ensured compliance with Law Society Tribunal Rules and governing regulations while scheduling hearings and assigning panels. • Managed regulatory workflows involving adjudicators, counsel, and external stakeholders in a highly regulated environment. • Conducted compliance checks on hearing panel assignments and procedural requirements. • Maintained accurate public records and Tribunal website content to support transparency and regulatory obligations. • Advised leadership on procedural improvements to strengthen regulatory adherence and risk controls.