SHALINI RANJAN

Deputy Manager Grade II at ICICI Bank | Banking Operations | Customer Relationship Management | Financial Services

India

About

Banking professional currently working as Deputy Manager Grade II at ICICI Bank with experience in banking operations, customer relationship management, financial services, and business development. Completed Master’s in Economics from Nalanda Open University, which strengthened my understanding of financial systems, economics, and analytical decision-making. Skilled in customer handling, problem-solving, team coordination, and achieving business targets while maintaining high standards of service and compliance. Passionate about continuous learning, professional growth, and contributing effectively to the banking and financial sector.

Experience

  • Deputy Manager Grade 2 at ICICI Bank
    May 2022 - Present · 4 yrs 3 mos

    Results-driven banking professional currently working as Deputy Manager Grade II at ICICI Bank with experience in customer relationship management, banking operations, financial products, and service excellence. Skilled in handling client interactions, achieving business targets, resolving operational issues, and ensuring compliance with banking policies and procedures. Passionate about delivering quality customer service, building long-term client relationships, and contributing to organizational growth through effective communication and problem-solving abilities. Adept at working in fast-paced banking environments while maintaining accuracy, professionalism, and efficiency. Core Skills: • Banking Operations • Customer Relationship Management • Financial Products & Services • Sales & Business Development • Team Coordination • Compliance & Documentation • Problem Solving & Communication