New York City Metropolitan Area
Operations and administrative professional with experience supporting high-volume airport operations and cross-functional workflows. I specialize in coordinating schedules, managing workforce systems, and ensuring accuracy across time-sensitive processes in fast-paced environments. At Newark Liberty International Airport, I support multi-departmental operations using systems such as SAP, PeopleSoft, and Indeavor, helping streamline communication, scheduling, and financial workflows. I’m currently pursuing my Project Management Professional (PMP) certification and actively seeking opportunities in project coordination and operations where I can contribute to efficiency, organization, and team success.
• Support the Manager of Operations with daily administrative functions, confidential correspondence, and departmental coordination. • Schedule meetings, manage calendars, and coordinate travel arrangements and expense reports. • Prepare, review, and edit executive communications, memos, and reports for internal and external distribution. • Utilize SAP to process service entries, payment requests, purchase requisitions, and goods receipts; ensure timely invoice reconciliation. • Use PeopleSoft for payroll processing, time and labor entry, and generating workforce and overtime reports. • Manage office logistics, including supply procurement, equipment maintenance, and vendor coordination. • Maintain accurate digital and physical records, ensuring compliance with the record retention program. • Provide direction and support to clerical staff to ensure smooth departmental operations and adherence to policy.
Conduct daily briefings and oversee operations for Front Desk Hospitality Agents across multiple properties, setting clear priorities and expectations. Delegate tasks through a centralized management system, monitoring progress to ensure timely and high-quality completion of responsibilities. Serve as the primary escalation point for guest inquiries and issues in the absence of supervisors, providing guidance and support to agents. Facilitate cross-building collaboration, sharing best practices and resources among Front Desk teams to enhance guest experience. Oversee training sessions on technology and service standards, ensuring agents can effectively guide guests through the Sonder experience. Monitor and assess the quality of guest interactions via digital communication tools, maintaining high service standards. Streamline administrative tasks and compile operational reports for building leadership, identifying trends and areas for improvement. Conduct regular quality audits of housekeeping and maintenance operations across properties, providing feedback to enhance service delivery. Establish and enforce cleanliness and organization standards in both guest-facing and back-of-house areas. Manage inventory levels and coordinate minor maintenance across buildings, ensuring timely resolutions to operational issues. Create ongoing training and development opportunities for Front Desk agents, fostering a culture of continuous improvement. Conduct performance reviews and analyze guest satisfaction metrics, implementing feedback to drive operational enhancements.
Support department leadership by maintaining employee records and SMO documentation. Responded to internal and external inquiries with professionalism and efficiency. Handled sensitive passenger service coordination requests, including accessibility support. Maintained organized logs, rosters, and vacancy tracking for executive review. Acted as point-of-contact for last-minute staffing and dispatch changes. Developed a system for tracking vacancy coverage, improving shift accountability. Coordinated department-wide memos and updates between SMO and building services. Provided daily reporting and logs to the senior stationmaster for oversight and planning.
Maintain a caseload of clients enrolled in the vocational services program. Conduct workforce readiness assessments with newly referred clients. Facilitate job training program workshops. Complete daily, weekly, and monthly reporting in a timely manner. Daily data entry including program attendance, progress notes, etc. Provide 1:1 vocational counseling sessions with individuals needing additional assistance before being referred to the Career Advisor. Communicate and coordinate client support services with the client’s assigned counselor. Complete Urine Drug Collections.
Provided individual and group counseling to all employable clients needing assistance in obtaining job training or employment. Reviewed and discussed clients’ employment profiles and assist clients with referrals to job training programs and potential employers. Provided individual and group coaching sessions on job search strategies, interviewing techniques, résumé writing, completion of job applications, and other employment information. Assisted clients in exploring options for obtaining higher income including accepting full-time employment. Collaborated in the planning and execution of special events including job fairs organized by Win. Coordinated client attendance to sponsored events organized by NYC Human Resources Administration (HRA), nonprofit organizations, unions, and other potential employers. Tracked all employment referrals and maintain open communication with potential employers.
Maintained and updated client records, ensuring confidentiality and compliance. Organized and managed client charts, including storage and retrieval of discharged files. Processed and filed Department of Homeless Services (DHS) incident reports and ensured timely follow-ups. Prepared and submitted monthly DHS billing reports for contract compliance. Coordinated van transportation schedules to assist clients with essential travel needs. Managed program staff calendars, including PTO, site trainings, and internal events. Scheduled and coordinated staff trainings and events in collaboration with Social Services and Income Building teams. Maintained internal communications, such as updating bulletin boards and staff directories in Microsoft Outlook. Handled administrative tasks such as filing, copying, and correspondence to support program services. Attended and assisted with meetings, both on and off-site.