Tulum, Quintana Roo, Mexico
Experienced in People Operations, Talent Acquisition, and Strategic HR with a history of working in the SaaS startup space developing People Ops strategies and building teams from the ground up. Skilled in end-to-end recruitment in various regions (APAC, LATAM, US, and worldwide/remote) across multiple functions and levels as well as strategic sourcing and stakeholder engagement. Exploring how new technologies and innovations can significantly improve operations excites me, as well as meeting new people from different backgrounds and walks of life - putting focus on talent management, people & culture, and employee engagement & relations. -- What are the values supporting my goals & vision? Honesty, Integrity, and Trust: Promoting fairness, transparency, and respect all throughout the whole organization. Make the people come to us and trust us for anything that concerns them and their team. Embracing Change and Innovation: Never stick to one. Always find new ways to innovate (Adaptability) Always asking "Why" or "Why Not" Encouraging Communication: Thrive for radical candor, solicit the input of others, and strive for inclusiveness and open communication. Champion Employee Development: For people, with the people - Maximizing the potential and ability of each and every one. Supporting and promoting a culture of continuous learning & development, and recognition. Model Leadership: Leading by example and advocating fair treatment, correct behavior, and following policies, and practices.
Recently promoted to People Experience Manager. I will continue to lead and manage impactful people programs at Apollo to enhance our employee experience.
I specialize in crafting and implementing programs around performance, engagement, and all aspects of the employee experience that resonate with our company's core values while catering to the diverse needs of our remote workforce. Some of my responsibilities include: - Executing on our end-to-end performance management cycle, including our systems, program design, project management, communications, operations, and analytics - Conducting regular employee engagement surveys to drive deep understanding of the employee experience, identifying areas for improvement, and driving action planning with the business - Providing coaching and support to managers on employee engagement and performance management best practices - Developing and executing People programs that align with our company values and support the needs of our remote workforce - Designing and delivering diversity and inclusion programs, including establishing and nurturing our employee resource groups - Building programs that create community and connection for remote teams, such as virtual activities and in-person gatherings - Tracking and analyzing engagement and performance data to measure the success of our programs and identify opportunities for continuous improvement - Communicating with employees and stakeholders about upcoming programs, events, and changes in policies or procedures - Ensuring compliance with employment laws and regulations in all activities
As the Head of People, I am responsible for driving the development of all programs related to People. I'm here to build, challenge, and motivate a team to deliver a best-in-class People org that can scale as our Company grows. Key Achievements: - Developed and implemented People strategy and processes including performance management, feedback collection, total rewards (benefits & compensation bands) - Successfully transitioned and implemented a new EOR and onboarded our global team - Led all engagement efforts to build a high-performing but high-empathy culture --> Increased eNPS by 125+% (17 to 32, to 80+) - Built a standardized Recruitment process to jumpstart the Talent Acquisition playbook The first HR leader to improve employee satisfaction, and retention rate, increase new hires, and build compliant processes ensuring that we are providing the most human touch possible.
Key Achievements in my whole tenure at Apollo: - Developed and fueled HR Strategy alongside all leadership team firstly as a People team of 1 - Scaled team from 5 countries to 32 countries (25 to ~140 HC) in one year by the time I left the seat (Started the year 2021 with 50 members, and grew the team by 180% in 6 months.) - Hired, trained, managed, and developed the first HR team members of Recruiters and TA Managers - Built the first Apollo Recruiting Playbook and trained the whole company and all leaders for all Recruitment processes (from Sourcing, Screening, Selecting, Selling) - Carried HR through multiple rounds of ISO audit (in charge of multiple aspects of ISO) and due diligence for raising Series B and C - Implemented the first few People Ops tech stack (ATS: Lever & later Greenhouse, Employee Engagement Software: CultureAmp) - Implemented and brought Global team onto an EOR (Deel) a huge step to compliance and People hiring and payroll process - Developed and implemented the first People Ops Strategy and processes for recruitment, onboarding, offboarding, and performance management. - Created a great culture until I left seat with eNPS > 70 and positive work culture of feedback and recognition (employee engagement initiatives, team events, and others) - Onboarded every single new employee for >1 year before hiring the L&D Team Left with a really positive mark and legacy.
As the Talent and HR Lead, I led and developed the Company’s overall HR Strategy alongside our CEO. I was involved in all stages of the employee lifecycle and was responsible for: - Owning the end-to-end recruiting system (established the processes) including strategic sourcing, screening, selection, reference checks, and offers; and partnering with our leadership team / for hiring across sales, support, product, operations, design, growth, and engineering. - Running HR with excellence: Responsible for leading HR operations (e.g. payroll, onboarding etc.) for the remote team, and collaborating closely with the CEO/COO on employee onboarding, learning & development, performance management, & career development plans - Building an outstanding culture: we care deeply about making Apollo a fulfilling, rewarding, and fun place to work where people are energized to bring their best selves everyday, and I work closely with the CEO/COO to help deepen employee engagement and build a world-class remote-first culture.
Tanda is on a mission to become the world's #1 workforce platform. We believe in using engineering & research to advance the happiness, welfare and efficiency of those who work. We do that by building and selling a technology platform that helps businesses drive growth through workforce compliance, automation, engagement and productivity. One Team, One Dream.
I liaised with potential clients to provide a solution to workforce management issues and facilitate change management. I conduct intelligence gathering, product demonstration, workforce support, and training to understand customers' needs and close the inbound sales throughout the Americas. By closing deals and providing value to other businesses, including ours, we turn workforce success into a reality for each and every organisation.
Ardent Networks Inc. provides an array of comprehensive services to help successfully deploy and maintain Ardent products, software, and business solutions. • Managed the sales funnel and processed the sales and product orders of Tier 1 and Tier 2 clients being handled for AVAYA IP Office (quotes, job orders, deliveries) • Maintained and built the company's existing relationships with a group of clients (both active and stagnant) by doing client calls, weekly visits, events, and discussing requirements and future opportunities to achieve quarterly sales targets. By being successful in building and maintaining these relationships, businesses will continue to patronize our company for their business' and clients' needs.