Dubai, United Arab Emirates
PROFESSIONAL SUMMARY Results-driven Service and Support Manager with 20+ years in the Automated Data Capture and Mobility industry. Expertise in Sales Management, Key Account Handling, Solution Selling, and Supply Chain Consulting. Proven ability to lead teams, implement AIDC solutions, and drive business growth. Adept at working with Zebra Technologies, Honeywell (Intermec, LXE, Datamax-Oneil), Datalogic, and more. KEY SKILLS • Strategic & Tactical Planning • Vendor & Supplier Management • Key Account Management • Customer Service Management • Operations Management • Business Development • Project Management • Team Leadership • Technical Support & Training • Digital Transformation Area of Expertise • Zebra Technologies (Barcode Scanners, Handheld Terminals, Barcode Printers, Wireless LAN & Wireless Broadband, RFID, Card Printers) • Honeywell (Intermec Technologies, LXE) Handheld Terminals, Barcode Scanners, RFID, Vehicle Mounts, Barcode Printers. • Keon RFID POS Solutions. • Datalogic (Barcode Scanners & Handheld Terminals) • Datamax-Oneil (Thermal Printers, Impact Printers, Vehicle Mount Printers) • Bixolon POS receipt Printers. • EXTREME (Wireless Infrastructure) • ATS (Time and Attendance) • Access IS (Boarding Gate Reader, OCR passport readers, Check Scanners, receipt printers) Assistant Customer Service Manager – Enterprise Mobility (2013 – Present) Here’s a rephrased version of your responsibilities while keeping the meaning intact and making it more concise and professional: Responsibilities • Oversee the implementation of the Auto ID program across UAE, Kuwait, Qatar, Oman, Bahrain. • Lead AIDC solutions, including barcode, wireless network, and RFID strategy, from planning and design to deployment and operations. • Support sales executives by delivering technical presentations, responding to technical inquiries, and managing customer trials via email, phone, and on-site visits. • Engage in pre-sales activities, collaborating with client technical teams to design solutions, recommend hardware, integrate third-party applications, and address specific technical challenges. • Conduct product demonstrations and assist in targeted sales initiatives. • Select, train, and support channel partners in selling and utilizing company products. • Provide pre-sales and post-sales technical support to new and existing customers. Achievements: • Successfully led the rollout of RFID projects across the Middle East (Lulu Lemon, Virgin Megastores) • Managed technical escalations, ensuring resolution of system-level issues to meet business objectives.
A results-driven professional with over 24 years of expertise in service & operations management, key account management, and customer service excellence in the Auto-ID and IT industry. Proven ability to drive business growth, manage cross-functional teams and deliver innovative solutions to clients across diverse sectors. Seeking a senior leadership role to leverage my experience and contribute to organizational success through strategic planning and operational excellence. ________________________________________ Professional Skills & Expertise • Market Analysis & Sales Growth: In-depth market analysis and competitor monitoring to drive market share growth, identify prospects, and achieve sales targets. • Strategic Sales Planning: Development and execution of sales strategies to meet organizational goals for volume, market share, and profitability. • Customer Relationship Management: Strong account management and operational support to enhance client satisfaction and retention. • Vendor & Partner Management: Skilled in building and managing vendor relationships to ensure quality standards and timely delivery. • Project Management: Proficient in project planning, execution, risk assessment, and maintaining alignment with client objectives. • Technical Escalation & Troubleshooting: Proven track record in resolving technical challenges efficiently and providing post-implementation support. • Team Leadership to ensure project success and business growth. Professional Experience Data Capture Systems L.L.C., Dubai Assistant Customer Service Manager - Mobility & RF Infrastructure 2000 – Present • Oversaw technical delivery, including hardware/software integration for factories, distribution centers, and retail environments. • Built strong client relationships, ensuring seamless onboarding and service adoption through training and support. I have worked from the DOS-based units until the recent Andirod Mobile devices.