United Arab Emirates
Technology driven professional with experience in Operations Management, Business Development, Process Management, Customer Relationship Management, Team Management. having overall 13 years of experience in IT industry and service domain,Well versed in handling overall functioning of Retail service operations & implementing business strategies, processes in line with business goal and policies, Exposure in managing & leading teams for running successful operations & experience of developing procedures, service standards for business excellence.
• Over 10 years’ experience in retail and after sales service management in UAE. • Increasing sales and service margins and also improving a company’s processes. • Managing Service contract, quality of service and ensuring best operating results.
• Make sure that the service targets are achieved and service TAT is delivered • Providing cost effective solutions to the clients • Solving technical issues • Training new staff both on sales pitch as well as on technical grounds