Hyderabad, Telangana, India
Results-driven Data Analyst and MIS Reporting Professional with 3 years of experience in data analytics, dashboard development, reporting automation, and business intelligence support at Wipro Limited. Proficient in SQL, PLX, Looker Studio, Power BI, Excel, and ETL automation for building scalable reporting solutions and workforce analytics dashboards. Skilled in data cleaning, visualization, SLA monitoring, and process optimization, with a proven track record of reducing manual effort, improving operational efficiency, and delivering actionable insights for business decision-making. Strong analytical, problem-solving, and stakeholder management abilities in fast-paced operational environments.
Received, triaged, and acknowledged bugs/issues based on priority (P0/P1/P2/P3/P4) and defined SLAs. Assigned and updated ETA for bugs according to priority and ensured adherence to resolution timelines. Monitored and closed bugs after resolution, coordinating with operations teams as needed. Communicated and escalated critical or blocked bugs to Team Leads, Assistant Managers, and Cluster Leads to maintain smooth operations. Provided updates and explanations to SDMs and Cluster Leads when TAT/SLA was at risk. Maintained weekly and monthly risk reports highlighting unresolved bugs, critical issues, and operational impacts. Acted as the primary point of contact between development and operations teams to ensure timely resolution of bugs. Ensured adherence to SOPs and operational guidelines while tracking bug progress Own and deliver high-impact reports such as: Shrinkage Reports – Monitoring workforce availability and optimizing capacity planning. Attrition Analysis – Tracking employee retention trends and forecasting impact. Performance & Ratings Dashboards – Enabling transparent evaluation metrics for teams. Support real-time and scheduled reporting for multiple stakeholders, ensuring zero-delay SLAs. Design, automate, and optimize reports using: Google Sheets & Google Apps Script for scalable and collaborative reporting. SQL for data extraction and cleansing from complex sources. Power BI for data visualization and storytelling. Act as the single point of contact (SPOC) for data requirements spanning across 48 projects, ensuring data consistency, integrity, and actionable insights. 💡 Impact Highlights: Improved reporting efficiency by automating manual trackers, saving 100+ hours/month. Enhanced team performance visibility leading to proactive decisions on coaching, staffing, and project allocation. Maintained 100% on-time delivery of executive-level dashboards and reports for cross-functional reviews
Analyzed spatial data to discover patterns, trends, and insights for mapping projects. Created and managed digital maps using geographic data and other resources. Designed tools and applications to visualize data effectively for client projects. Converted physical maps into digital formats for easier access and analysis. Managed digital libraries of maps in multiple formats for internal and client use. Developed Points of Interest (POIs) to highlight important locations, landmarks, and user-centric features. Worked on Google Map Marker web application: allowed users to create map features like landmarks, buildings, and water bodies. Handled Report Map Issue (RMI) projects: resolved user-submitted routing and UI defect requests on Google Maps. Collaborated with cross-functional teams to ensure data accuracy, quality, and timely delivery. Received recognition for maintaining high accuracy and quality in mapping and spatial analysis.
Perform document formatting, editing, and quality checks to ensure accuracy and consistency across internal and client deliverables. Prepare and review reports, presentations, and operational documents while maintaining high-quality standards. Analyse operational data using Excel tools to identify trends and support decision-making. Ensure timely completion of deliverables while maintaining SLA and turnaround time targets. Troubleshoot operational issues and provide appropriate solutions to maintain workflow continuity. Contribute insights during team discussions to improve process efficiency and service delivery quality.