Karachi Division, Sindh, Pakistan
I'm a Business Administration student at SZABUL University, Karachi, with hands-on experience in customer service and telecom field operations. I've worked as a Call Center Representative handling customer inquiries and as a Field Maintenance Technician at Mobilink, where I maintained network uptime across towers in Jacobabad. Beyond my degree, I've earned 10+ certifications in Digital Marketing, Supply Chain Management, Data Analytics, Event Management, Facilities Management, and CRM from institutions like HP LIFE, OHSC (Oxford Home Study Centre), Cambridge International Qualifications, and Saylor Academy. I'm driven by a genuine interest in how businesses operate, grow, and serve their customers. Currently seeking internship or part-time opportunities in business operations, marketing, or customer experience. š Karachi, Pakistan | Open to opportunities
ā¢ Handled high-volume customer inquiries and resolved issues efficiently via phone ā¢ Provided accurate product and service information to improve customer decision-making ā¢ Maintained consistently high customer satisfaction scores through professional communication
ā¢ Conducted regular maintenance and repair of telecom towers to ensure network reliability ā¢ Diagnosed and resolved technical faults, minimizing downtime across the coverage area ā¢ Coordinated with cross-functional teams to improve overall network performance