Shagun Yadav

IT Analyst @Accenture

Jaipur, Rajasthan, India

About

Currently serving as a SW/App/Cloud Tech Support Analyst at Accenture, leveraging a robust academic foundation, including a Master's degree in Business Administration from the University of Rajasthan and a BBA from Jaipur National University. Experienced in IT support roles at Accenture and IBM, contributing to operational efficiency and client satisfaction. Skilled in artificial intelligence, generative AI, and machine learning, with certifications in cloud security and PowerShell. Collaborative and detail-oriented, enabling successful delivery of support solutions in cloud and software environments.

Experience

  • Accenture (Full-time · 4 yrs 3 mos)
    • SW/App/Cloud Tech Support Analyst
      Dec 2023 - Present · 2 yrs 8 mos

    • SW/App/Cloud Tech Support Associate
      May 2022 - Dec 2023 · 1 yr 8 mos

  • Information Technology Support Representative at IBM
    Jul 2020 - May 2022 · 1 yr 11 mos