Kanpur Nagar, Uttar Pradesh, India
• Supported business processes, monitored performance metrics, and improved service workflows, resulting in increased revenue and operational efficiencies. • Managed and coordinated teams to guarantee seamless day-to-day operations, compliance with corporate policies, and quick issue resolution. • Supported customer acquisition and retention activities using data-driven market analysis and systematic customer feedback evaluation. • Compliance and risk management were ensured by adhering to regulatory rules, preserving process accuracy, and mitigating operational hazards. • Resolved customer and system issues effectively, resulting in excellent customer satisfaction and service quality.