Milton, Ontario, Canada
Proactive result oriented IT professional with extensive 25 years leading-edge Information Technology experience included 18 years Retail business IT operational management experience. Proficient in front-end and back-end operations, development and support of mission-critical projects in on schedule and within budget. Strong interpersonal, communicative, and organizational skills. Intuitive analytical ability to attain network, system, database, and application level solutions. Project management proficiency including analysis, design, deployment, implementation and evaluation. A Dedicated, committed, hardworking, fast learner and problem solving professional who always ready to take challenges and deliver the results before stipulated time.
- Implementing and support for SAP Business One, iVend Retail & Produmex WMS ERP - IT Infrastructure Management - Project planning for new Retail Cash and Carry locations. - IT Budgeting & Team Management - End-user training for SAP Business One, point of sale & warehouse management system - Developed and integrated an add-on for SAP Business One, Point of Sale & WMS automation. - On-premises and cloud-hosted data center Implementation and support
• Responsible for Design, deployment and management of country IT infrastructure. • Responsible for 2nd and 3rd level support for all servers, network and end user related issues. • Responsible for installation, deployment and administration of Windows Server, desktops and backup/restoration for 8 core HP ML servers and 200+ clients head office and 50+ clients of remote locations nationwide. • Manage the IT budgets and expenditure on hardware and software. • Procurement of IT hardware, software and maintenance products & services. • Responsible for the recruitment and training of new staff. • Writing documentation for ICT procedures, security and disaster recovery. • Managing the VOIP communication system with call center • Core Business applications process design and implementation for CRM, Online Web ordering, Retail Point of Sale, Inventory Control, Supply Chain, Payroll and Financials systems • Performing routine internal audits of systems, network and software • Reporting to the Senior IT Director (Oriflame Asia Hub) & Country Managing Director. Technical Environment : Windows Server 2003/2003, Active Directory, TCP/IP Data & Voice LAN/WAN, VOIP/VPN/RRAS; VMware, Terminal Server, DHCP/DNS/FTP/IIS Server, MS SQL 2005 Server, Antivirus Server, Siemens Hpath 3800 XMU Call Center, QMatic Ticketing System, PHP/MySQL Web Online Ordering, Content management and CRM, HP Proliant ML 150/350/370 COED XEON Servers, RAID 0,1 &5, Cisco Router / Switches, Cognos Client, MS Lync 2013, Live Meeting with Exchange Server 2003, SMS Server, MIS Reporting & DTS Sever, Visual Basic/.Net & Crystal Report
• Implemented a complete IT infrastructure for source control and installation stability of 1 head office, 10 remote branch offices and 25 franchises nationwide. • Built and configured Cisco site to site VPN tunnelling between head office and remote locations • Configured and managed TCP/IP voice and data networks LAN/WAN, System configurations and group policies and securities for all locations. • Remote Configuration and administration of HP Windows 2003 Live servers with MS SQL Database, Application and web IIS server • Built a technical team of 8 peoples with skills in helpdesk, network, system, software • Manages financial aspects of the IT Department, including purchasing and budgeting • Business process analysis, design and data reconciliation for web based retail management system, Inventory control, and supply chain and financials systems. • Designed and implemented a company’s online E-commerce web site and CRM application. • Reporting to the Managing Director.
• Architected network designs and system configurations for 50 remote retail outlets, 3 production unit, 2 family restaurants and dairy project. • Mainly involved in the project deliverable management for smooth and efficient retail demand chain and production management. • Managed 3rd party developers and in-house technical team of 4 network & system engineers and 1 database administrator. • Create and maintain IT Policies, Procedures and active directory services for Windows XP and 2003 servers of all locations. • Managed multiple projects IT Infrastructure from launch to fruition. • Responsible for all software and hardware implementation testing for the company. • Create documentation and procedures for all installations and IT processes.