Mumbai, Maharashtra, India
Results-driven Account & Category Management professional with 10+ years of experience across Justdial, Flipkart, and Amazon, specializing in seller growth, category scaling, and customer-centric execution across high-impact categories including Fashion & Apparel, Home Furnishing, Health & Household, and Health & Personal Care. Started my career at Justdial, partnering with local businesses to build digital visibility, drive lead generation, and deliver measurable ROI through subscription-based solutions. This foundation strengthened my client engagement, consultative selling, and relationship management skills. At Flipkart, expanded my expertise into large-scale e-commerce category and seller management, working across Fashion, Home Furnishing, and Health & Household. Drove GMV and order growth through assortment expansion, pricing optimization, fulfillment enablement, and execution of marquee events such as Big Billion Days and seasonal sales, while improving catalog quality and operational metrics. Currently at Amazon, managing Health & Personal Care (HPC) sellers with a strong focus on data-driven growth, operational excellence, compliance, and customer experience. I work closely with sellers to optimize availability, promotions (Coupons, BXGY/BOGO), catalog quality, and fulfillment performance, while collaborating cross-functionally with Category, Ads, Ops, and COE teams to unlock sustainable business growth. 💡 Core Strengths: Account & Seller Management | Category Growth | GMV & Order Scaling | Promotions & Events | Fulfillment & Ops Excellence | Catalog Quality | Data Deep Dives | Cross-Functional Collaboration | Customer Experience 📈 Impact: Consistently enabled sellers and businesses to scale sustainably by combining commercial strategy, operational rigor, and a customer-first mindset across India’s leading digital platforms.
Managing and scaling seller portfolios in the Health & Personal Care category by driving sustainable growth, operational excellence, and customer-first outcomes. 🔹 Partnered with HPC sellers to grow orders, GMV, and selection through data-driven insights and strategic planning 🔹 Led deal & promotion strategies including Coupons, BXGY/BOGO, and incremental offers aligned with category guardrails 🔹 Improved in-stock availability and fulfillment performance by enabling FBA, Flex, and multi-FC expansion 🔹 Optimized catalog quality and discoverability through listing improvements, A+ content, and compliance adherence 🔹 Conducted deep dives on traffic, conversion, and GMS drops, translating insights into actionable growth plans 🔹 Resolved ratings, reviews, and policy-related challenges for regulated HPC products 🔹 Collaborated cross-functionally with Category, Ads, Ops, and COE teams to accelerate seller success
Experienced in managing and scaling large seller portfolios across Fashion & Apparel, Home Furnishing, and Health & Household categories by driving growth, operational excellence, and superior customer experience. 🔹 Managed end-to-end seller relationships across Fashion (Apparel & Lifestyle), Home Furnishing, and Health & Household categories 🔹 Drove order, GMV, and selection growth through pricing optimization, assortment expansion, and data-backed category insights 🔹 Planned and executed promotional events including Big Billion Days, seasonal sales, brand days, and category-led campaigns 🔹 Improved catalog quality and discoverability by driving image, attribute, and content hygiene aligned with platform standards 🔹 Enabled sellers on Fulfilment services and multi-warehouse setups, improving availability, delivery speed, and customer promise 🔹 Conducted deep dives on GMS drops, conversion, and traffic trends, identifying root causes and driving corrective actions 🔹 Worked closely with sellers to improve ratings, returns, and cancellation metrics, enhancing overall customer experience 🔹 Collaborated cross-functionally with Category, Supply Chain, Ads, and Operations teams to resolve escalations and unlock growth
Managed and grew local business accounts on Justdial by driving digital adoption, revenue growth, and long-term client partnerships across multiple service and retail categories. 🔹 Handled a portfolio of SMEs and local businesses, acting as a trusted advisor for their digital presence and lead generation needs 🔹 Drove subscription renewals, upsell, and cross-sell of Justdial’s paid products, improving client retention and revenue contribution 🔹 Helped businesses enhance online visibility through optimized listings, accurate business information, and promotional solutions 🔹 Analyzed lead performance, call data, and conversion metrics to recommend tailored growth strategies to clients 🔹 Conducted regular business reviews with clients to track ROI, performance improvement, and service effectiveness 🔹 Resolved client escalations and ensured high service satisfaction through proactive communication and support 🔹 Collaborated with internal sales, product, and support teams to ensure smooth onboarding and issue resolution