Canada
Performed QA testing and issue tracking using JIRA and Azure DevOps; contributed to design reviews, root cause analysis, and cross-functional collaboration to ensure product quality and system reliability.
Coordinated deployment and setup of voting technology at polling stations, provided on-site technical support and issue escalation, and prepared reports while supporting multiple locations across Ontario.
Delivered IT support and product demonstrations to improve customer literacy, managed sales operations, and coordinated IT equipment maintenance with staff and vendors.
Managed and updated Knowledge Base content, edited HTML for technical documentation, supported system architecture reviews, and standardized healthcare terminology in collaboration with technical teams.
Troubleshot end-to-end network issues involving circuits and routers, supported large commercial clients with their networking needs, and guided on-premise configurations to isolate local issues.