Kenosha, Wisconsin, United States
• Experienced professional with a wide-ranging background, including social services organizations, pet insurance, tech, luxury retail, and nonprofit animal rescue. • Dedicated achiever who thrives in a rapidly evolving, ambiguous workplace within high-performance teams. • Proven experience successfully working in remote roles for internationally-known companies such as lululemon athletica, Trupanion, and the United States Center for SafeSport. • Deep understanding of diverse operating systems and software platforms, with advanced proficiency in multiple web-based systems and CRM programs (including Zendesk, Oracle, Dynamics 365, and Salesforce). • Founder and current Executive Director of a nationally known nonprofit exotic animal rescue organization. • Lifelong learner pursuing a self-designed interdisciplinary Post-Baccalaureate degree at The University of Alabama. • Former competitive equestrian with additional experience in American Kennel Club dog shows & performance events, veterinary clinics, and wildlife rehabilitation.
• Led organizational expansion from a small volunteer group to one of the nation’s most recognized foster-based exotic animal rescue organizations, significantly increasing operational capacity and public awareness. • Collaborated with the Board of Directors to manage daily operations, overseeing critical functions including animal intake, adoption placements, volunteer recruitment and training, as well as coordinating medical and behavioral care for rescued animals, ensuring smooth workflow and compliance with industry best practices. • Ensured legal compliance by managing federal IRS 501(c)(3) filings and completing all required state documentation for nonprofit status, maintaining regulatory adherence and operational transparency. • Cultivated and maintained key partnerships, representing the organization to foster relationships with donors, volunteers, businesses, media, and other animal rescue groups, enhancing outreach, fundraising efforts, and volunteer engagement. • Strategically managed the organization’s brand presence at reptile industry tradeshows for community outreach, increasing visibility and driving engagement through well-organized public relations efforts and partnerships.
• Resolved 100+ customer tickets daily, addressing hardware, software, and service-related issues by providing technical troubleshooting and ensuring high levels of customer satisfaction, showcasing proficiency in issue resolution and customer retention. • Collaborated with cross-functional teams, including engineering, marketing, and finance, to escalate and resolve complex cases, demonstrating strong project management skills and the ability to facilitate multi-departmental coordination for timely and accurate solutions. • Supported veterinarians and breeders with product installations, microchip registrations, and technical inquiries, highlighting expertise in product integration, technical troubleshooting, and providing specialized customer support within the veterinary and breeder industry. • Guided customers through membership management, warranty claims, and subscription processes using CRM platforms such as Zendesk, Recurly, and ShipStation, ensuring accurate record-keeping, streamlined customer interactions, and improved customer experience.