Susie Howells

Product Delivery Manager | Digital Product Delivery | eCommerce, web/apps & operations

Horsham, England, United Kingdom

About

I’m a Senior Project Manager / Digital Delivery Lead with experience across e-commerce, websites, apps, digital products and live service environments. My background spans agencies, consultancies and global organisations, working across design, product, engineering, content and operational teams. I’m thriving when I'm in roles where I'm close to product strategy, UX, customer experience and business outcomes. I like understanding why something matters, what problem it is solving, who it is for, and how the work will land operationally, once delivered. Core areas: - Digital delivery across product, e-commerce, websites, apps and live service environments - Discovery-to-delivery planning, scope shaping and prioritisation - Bringing product, design, engineering and operations teams together to deliver digital work - Delivery governance, stakeholder alignment and cross-functional coordination - Operational improvement across project delivery, BAU and live service environments Open to senior digital delivery/project roles across London, the South East and remote/hybrid teams.

Experience

  • Product Delivery Manager at IntoTheBlue Activity Gift Vouchers Ltd
    Jun 2026 - Present · 1 mo

  • Senior Project Manager at We Are Systematic
    Mar 2026 - Jun 2026 · 4 mos

    Providing senior delivery leadership across UX/UI and digital product design work within a strategic UX consultancy, supporting complex product, app and customer experience initiatives.

  • Host, BIMA Peer Network (Volunteer) at BIMA (British Interactive Media Association)
    Feb 2026 - Present · 5 mos

    BIMA Sustainability Peer Network roundtable lead, bringing together professionals from across digital, technology, creative and product roles. Focused on practical discussion, translating sustainability from principles into day-to-day decisions and actions within digital organisations.

  • Director (Volunteer) at Re:Kit
    Jul 2025 - Present · 1 yr

    Founded and launched Re:Kit, a hyper-local circular recommerce model designed to reduce school uniform waste and make reuse easier for local families. I led the initiative from concept to pilot phase, developing the proposition, operating model, reverse-logistics, school/community partnerships and Shopify e-commerce platform. Activity is structured around seasonal pop-ups with community partners.

  • Consultant at thedpm.studio
    Sep 2024 - Jun 2025 · 10 mos

    Worked with two founder-led start-ups (FMCG, Apparel) across digital strategy, e-commerce website implementation, optimisation, performance management, and operational planning.