Pacifica, California, United States
Knowledge Analyst in library software support. Customer facing, from enterprise to individual. Immersed in data big & small.
KCS Knowledge Domain Expert & UFFA Coach. Analyze support activity and evaluate support issues and resolution with the "big picture" in mind. Deliver process optimization or additional staff training as appropriate. Inter-operate with Product Development & Management and customers to improve product functionality that can reduce support costs. Premier support across all product lines for special customer segment. Escalation resource for complex and hard to reproduce issues of an Integrated Library System (ILS) Vertical Eco-system with distributed computing across firewalls using REST, AJAX, SOAP and other API between affiliates and cross vendor. Tomcat engine, Postgres store. C & Java code. Lead customer support software beta testing. Diagnostics accomplished with Wireshark, Truss, GDB, Perl, unix tools & scripting. Create & Monitor App Dynamics Dashboards and underlying scripts
Formerly known as Kyocera IDS and based in Lafayette, CA. Printer Driver Software & Firmware QA
Develop multi application performance evaluation suite for publication of computer performance results Test modem performance and report statistical analysis of throughput for publication. Review Personal Computer hardware and software. Develop test plans Host USB vendor forum