Istanbul, Istanbul, Türkiye
Coordinating and streamlining our financial operations, project development, and brand growth initiatives. Managing payment flows, tracking invoices, liaising with accounting, and keeping financial records up-to-date. Driving social media presence and researching new construction opportunities to support company growth.
Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.
As Customer Success Manager, I act as the account owner and the customer’s central point of contact. I help our customers to get the full value from the products and ultimately transform their business. Influencing and coordinating expansion and the overall account growth strategy. *Key Responsibilities: Developing customer relationships that promote retention and loyalty To work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction Churn management Responsible of sales activities of overall Turkey Acquisition and development of existing customers Maintaining good relations and increasing volume with existing accounts Responsibility for reaching the ambitious sales objectives within the area of responsibility Introduction of new products and training of customers in practical use Achieve / exceed all key sales measures and targets Help the customers to identify best success criteria’s and help achieve them. Act as trusted advisor and advocate for the customers. Activities aiming to decreasing churn percentage Influencing and coordinating expansion / growth and cross-sell opportunities. Negotiating contracts and pricing.
managing new customer implementation&order process giving customer & end-user trainings (remote/on site) existing customer usage reporting / analysis