Cincinnati, Ohio, United States
I’m a highly motivated, and results-driven IT professional with extensive management experience. Leading teams to perform to their best is what drives me. Skills in leadership and motivating people to perform to the best of their abilities, as well as a collaborative and supportive attitude with clients and colleagues have attributed to my professional successes. Bilingual English / Spanish
Managed multiple contracts including Patch management, Vulnerability Management, and L2 Support (Virtualization, Windows, NIX—Linux, Solaris—, and Data Protection), with yearly gross revenue of $3.6M USD • Manage a geographically distributed team (45 members) in USA, Mexico, and India • Lead teams to provide extraordinary support, and excellence in overall delivery through innovation • Develop dashboards to monitor the environment, service delivery metrics, and overall team performance • Monitor P&L, and made necessary adjustments to improve the GM without affecting performance • Mentored and Coached team members to perform at their best • Provided sales support by designing service solutions, through data analytics and modeling
Managed multiple contracts of patch management and vulnerability remediation, added gross revenue of $2M USD - Responsible for keeping the client relationship - Manage a geographically distributed team in USA, Mexico, and India - Lead team to deliver an increase on the Service Level Agreement from 95% to 98.5% through process automation - Directed automation efforts to improve processes efficiency decreasing human error, decreasing server post-patch turnaround time, and providing higher savings to our client - Responsible for Core OS Patching of Solaris, Linux (RHEL, OEL) and Windows Servers - Provide sales support in capacity planning for new opportunities
Oversaw the daily administration of the virtual environment, storage subsystems, network and supporting applications including Symantec Clearwell and Relativity • Implemented a ticketing system to help keep track of all user requests • Planned and executed a VMware vSphere infrastructure upgrade to version 5.5 • Implemented and configured a Server Administration Monitoring system using SolarWinds • Redesigned the current SAN infrastructure of EMC VNX and Dell EqualLogic
Developed the technology vision for Anamarc College, focusing implementing technology to support the student’s education objectives, through collaboration - Directed all IT resource planning, and operational initiatives while providing technical support in systems administration as well as managing teams of Developers, DBAS, and service desk - Developed a 5-year technology vision plan for Anamarc College including improvements in areas like Data/Voice infrastructure, Compute, Teaching resources, and Student and Faculty services - Setup Microsoft Campus Agreement reducing licensing costs - Designed and implemented the Institution Compute and Network infrastructure consisting of 3 locations, 950 users, 250 end user devices (desktop/laptops/terminals), virtual infrastructure (Vmware Server, and Citrix VDI), and data/voice network - Implemented a Print management system using Equitrac Express and Xerox equipment with immediate paper savings of 70%, translating into $50000per year in paper savings alone - Successfully deployed an Asterix/Polycom Based VoIP solution for all 3 campuses decreasing the communication costs to over $36000 yearly - Architected, deployed, and managed a Microsoft Exchange environment serving 2 mutually exclusive educational institutions sharing the same physical resources