United Kingdom
With over 17 years of experience in credit management and financial operations, I am currently serving as a Senior International Credit Controller at Focusrite Audio Engineering Ltd, a global leader in audio technology. My work focuses on managing international distributor accounts, enforcing credit policies, optimizing risk management strategies, and collaborating with credit insurance companies to ensure financial stability across global markets. I am passionate about driving operational efficiency and supporting long-term financial health by aligning credit management practices with business growth. Leveraging skills in D2C, B2B operations, ERP systems, and customer support, I maintain precise account records, resolve disputes effectively, and facilitate smooth reconciliations, contributing to the organization's success in dynamic, fast-paced environments.
At Focusrite, a global leader in audio engineering, I safeguard financial stability across international markets that drive over 60% of the company's revenue. I specialize in mitigating global risk, optimizing cash flow, and scaling financial operations across both traditional distribution and multi-currency eCommerce channels. By partnering with industry leaders like Creditsafe and Experian, I have significantly strengthened portfolio resilience, maximized insured coverage, and minimized bad debt exposure. My approach pairs rigorous credit risk management with strategic collaboration—working closely with our Group General Counsel and credit insurers to secure potentially irrecoverable balances. Key Achievements & Capabilities: Financial Resolution: Successfully resolved a complex $20M distributor balance variance, collaborating with internal and external auditors during annual and interim reviews. eCommerce Operations: Lead financial operations for multi-currency eCommerce transactions, managing refunds, chargebacks, and full end-to-end process setups. Risk & Compliance: Drive precise Expected Credit Loss (ECL) calculations through detailed monthly bad debt reporting and streamline multi-entity financials via robust intercompany settlements. I pride myself on balancing strict risk mitigation with commercial growth, ensuring smooth order holds, shipment releases, and rapid dispute resolution through close partnerships with international customers and cross-functional internal teams.
During my time as Accounts Assistant, I built a solid foundation in finance by managing international debtor lists to reduce overdue balances and improve cash flow. I recorded and allocated payments accurately, issued monthly statements, and conducted thorough credit checks for both new and existing clients to safeguard the company's exposure. I gained hands-on experience with VAT compliance, preparing and submitting returns on time, and streamlined internal processes by handling monthly employee expenses and ensuring alignment between ERP data and bank statements. I also stepped in to manage purchase ledger activities and UK credit control during staff absences, ensuring business continuity. Beyond core responsibilities, I handled cross-border payments through German SEPA transactions and supported various ad hoc finance and administrative projects. This role allowed me to develop a strong understanding of end-to-end finance operations and set the foundation for my transition into a senior AR role.
When I joined the company, it was in the middle of an exciting, and challenging phase of rapid growth and transformation. Over time, I worked closely with all the team members to streamline processes, strengthen controls, and improve overall efficiency. It’s been rewarding to see how these changes have supported healthier cash flow and stronger financial stability across the company. Main duties were solely in charge of all international distributors credit control management, customer statements, solve customer disputes, write offs, accounts payable and covering for UK credit control when needed.
Full-Time Parenting & Professional Development
During my time at First National Bank, I managed the diary of accounts to meet departmental targets for unsecured loans. I liaised with customers to arrange and agree repayment plans for outstanding loans, issued default notices, and prepared accounts for litigation when necessary. My role also involved taking card payments and handling cash, conducting tracing enquiries and credit checks, reporting potential fraud cases, and preparing loans for write-off. This experience allowed me to develop strong customer relationship management, risk assessment, and operational efficiency skills, while contributing to the bank’s financial performance and compliance objectives.
I was responsible for managing the diary of accounts, handling order taking, and driving range selling initiatives. I also managed debt recovery, negotiated special pricing with customers, and supported the onboarding of new clients. This role allowed me to develop strong skills in customer relationship management, sales negotiation, and financial oversight.