Milwaukee, Wisconsin, United States
Hotel Operations | Housekeeping/Laundry Operations | Guest service Operations | Environmental Service Operations | PBX Operations | Transportation/Valet Operations | Facilities Operations | Retail Operations | Live Race track Operations | Wardrobe Operations Results-focused, quality-driven, Intelligent, organized and highly motivated professional with 20+ years of versatile extensive experience in gaming and hospitality Operations including opened 2 new properties in Pittsburgh, PA and Cincinnati, OH, demonstrating consistent achievement of objectives, strong management and service skills, and dedication to organizational goals. • Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity. • Results oriented, versatile professional with a solid work ethic and natural leadership capabilities to support overall organizational goals for growth and profitability through effective operations management. • Possess the drive, resourcefulness and ability to thrive in challenging environments and utilize superb critical thinking and analytical skills in providing innovative solutions to existing or emerging problems. • Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and team members • Demonstrated ability to communicate effectively with diverse groups of individuals while maintaining the highest level of quality in service and total commitment to customer satisfaction. • Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner. • Ability to create strategic alignment between owner/company goals, property goals and individual goals to ensure success
Responsibility for Operations departments such as Environmental Services/Housekeeping, Valet/Transportation, Wardrobe, and Facilities.
Responsibility for Operations departments such as Environmental Services/Housekeeping, Valet/Transportation, Wardrobe, and Facilities.
Responsible for four to six MasterCorp Sites assigned to Texas Region and consistently meeting quality and timeliness standards along with budget objectives. In addition, maintaining a professional and effective relationship with property management.
Responsible for 1000 plus rooms 4 diamond property with yearly average 76% occupancy, including laundry, all public areas, spa and continually focusing on achieving hotel and housekeeping department profitability through cost control, guest satisfaction and developing team members while maintaining the integrity of the designated hotels as directed by senior management. Also responsible for ensuring the operation of the housekeeping and laundry departments in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Held full responsibility for 170+ in housekeeping and laundry departments including an assistant director, 6 managers and 12 supervisors. Supervised performance of team members, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service.