Hatfield, England, United Kingdom
Programme Lead and Senior Lecturer for Business Analytics & Consultancy at the University of Hertfordshire, passionate about preparing the next generation of business professionals. I bring a unique combination of academic expertise, strategic insight, and real-world business experience, leading modules and programmes that bridge theory with practical application to create high-impact learning environments. I have a strong track record of enhancing student experience, academic quality, and industry engagement across Business Analytics, Consultancy, and related disciplines. My work spans curriculum design, module leadership, research supervision, and strategic programme management, ensuring that students develop practical, data-driven skills directly applicable to today’s business landscape. I foster inclusive, collaborative, and engaging learning experiences that drive measurable improvements in student performance, satisfaction, and programme outcomes. With over a decade of professional experience in banking operations, process improvement, customer service, and branch management, I consistently delivered operational excellence, revenue growth, and effective team leadership. This industry experience enables me to connect theory with real-world applications, equipping students with analytical tools, critical thinking, and decision-making capabilities to excel in data-driven business roles. I am committed to student success, academic excellence, and continuous improvement. Whether leading curriculum reviews, coordinating academic teams, supervising postgraduate research, or facilitating large-group learning, I strive to deliver inclusive, engaging, and high-impact educational experiences that empower students to thrive in the evolving worlds of business, analytics, and consultancy.
I provide academic and strategic leadership for the programme, with a strong focus on student experience, academic quality, and industry engagement. I work closely with academic teams, student representatives, and external stakeholders to shape programme delivery and onboarding, while driving continuous improvement through curriculum review and performance monitoring. This approach has supported strong outcomes across internal and external student feedback measures, including NSS and PTES, achieving a 95% response rate. My role also includes chairing Programme Committee meetings and contributing to institutional reporting in support of quality assurance and programme enhancement.
I lead the design and delivery of the module, working collaboratively with the module team to shape teaching, learning, and assessment approaches that enhance both student experience and academic performance. Through continuous review of curriculum alignment and assessment practice, I support consistent academic standards and quality assurance. This approach has contributed to a 12.5% improvement in overall student performance and experience. I also provide academic guidance and support to students throughout the module lifecycle and contribute to moderation processes and Boards of Examiners to ensure fair and robust assessment outcomes.
Co-module leader for the Business Simulation module, responsible for the design, development, and delivery of the module, shaping assessments and learning activities that reflect real-world business decision-making. I manage the day-to-day running of the module, working closely with internal teams and external stakeholders to ensure effective delivery. Through interactive lectures, group-based projects, and facilitated discussions, I foster a collaborative learning environment that strengthens student engagement, critical thinking, and applied business understanding.
Provided strategic leadership and operational oversight for a cluster of 20+ teams, ensuring smooth day-to-day banking operations and administration. Delivered targeted training for supervisors as part of the organisation’s succession strategy. Successfully managed vault cash holdings and re-order processes, implementing innovative cash management strategies that reduced costs and improved efficiency by 60%. Drove significant business growth, increasing branch revenue by 70% while achieving customer retention rates of 90–95% and enhancing overall profitability. Identified low-performing areas and implemented targeted marketing and operational strategies, boosting sales by 45%. Supported the expansion of the branch’s low-cost deposit base from 450,000,000 Naira in 2018 to over 1,000,000,000 Naira in 2020, while overseeing branch expenses and fleet to ensure efficient cost management.
Directed multiple branch teams, taking full ownership of customer issues and ensuring high levels of service satisfaction. Facilitated staff training and onboarding while managing and approving all vault transactions and entries. Identified and resolved three major process bottlenecks, improving customer request response times by 98%. Implemented more than five customer service initiatives that enhanced operational efficiency and drove a 70% improvement in overall customer satisfaction. Achieved 95% positive survey outcomes and maintained customer retention rates 60% higher than the previous average. Oversaw branch operations, improving transaction turnaround times and elevating customer experience across all touchpoints. Provided remote support for eight branches, coordinating reporting and operational alignment across the cluster.
Managed a team processing over 15 customer transactions per hour, ensuring accurate and efficient service delivery across bulk tellers. Identified and resolved bottlenecks in daily transaction processing, improving cash handling efficiency by 45% in 2010. Oversaw vault cash balancing, cash register management, ATM servicing, and journal reconciliation, maintaining operational accuracy and reliability.
Processed cash and cheque payments, deposits, bill payments, and remittances while providing technical support for fund transfer applications and local and international currency transactions. Improved operational efficiency by 20% and ensured 100% fund accuracy for over 10 payments daily via MoneyGram and Western Union. Managed ticket payments within a three-minute timeframe, minimising customer delays and enhancing service delivery.