Mountain View, California, United States
Listener. Question-asker. Connector of dots. I believe that business is personal. Every experience matters. From telephone greetings, website usability, or the tone within online communities, each of these touch-points add up to paint a picture of a company's culture and values. I help companies shape these touch-points into a picture they can be proud of. Specialties: Community management, community manager, community design, social business, enterprise social networks, enterprise 2.0, social media, client services, customer relations, customer advocacy, account management, authentic conversation, training, project management, usability, user experience, event logistics, interviewing, writing, editing, proofreading, corporate branding and trademarks, product demonstrations
As a senior product specialist, I monitor and analyze user reports for feedback and bug-related trends. I also draft and execute product/feature test plans. The role requires closely collaborating with Engineering and Product Management to shape, support, and execute product goals.
Google Enterprise helps businesses, government and educational institutions "go Google" by offering enterprise-class versions of the consumer products we know and love - Gmail, Google Apps, Google Maps, Chrome, Search - along with cloud services, reliable infrastructure, and enterprise support. Customers who have complex system integrations, data migration, or would like deployment services may choose to work with a Google Enterprise Partner. I supported partner enablement via online communities at Google Enterprise.