Iasi Metropolitan Area
-Branch administration tasks. -Acts as liaison with the Finance Department, Clients departments and contractors. -Responsible for monitoring, analyzing and ensuring the team's target accomplishment: individual performance indicators and team performance indicators. -Personnel administration tasks (management of the employment contracts, additional documents, days off etc). -Responsible for the KPIs (Key Performance Indicators) related to branch. -Team management and regular meetings in order to establish the short/long term Smart objectives- both for the branch and the individuals. - Customer care and complaints management. -Damage handling- from return to closing the case. - Operational tasks and Service maintenance of the cars overview. - Analyzing KPI-is and assuring the target completion. - Sales techniques and market share overview.
Handling inbound calls and/or e-mails concerning flight tickets; Processing online reservations, issuing tickets and handling booking changes and cancellations;Processing credit card transactions; Respond to agency inquiries such as fare quotes, commissions and general questions; Provide travel information to passengers over the phone.
Provide all necessary information to passengers and make their journey easier and comfortable; Verifying passenger identification, printing boarding passes and helping customers to check in their baggage at the counters; At departure and arrival gates check boarding passes, very passenger and announce boarding section; Upon arrival of the aircrafts, making sure that all the customers are disembarking the aircraft and check with the cabin senior director if there any left behind items from the passengers; Providing 5 stars Customer Service to all Passengers.
Make plans and schedules for customers service department; Supervise tasks of customers service staff; Give trainings for new customers service staff; Answer, route and screen telephone calls; Handle incoming and outgoing mail; Provide the best solution for customers complaints or problems; Presentation of services offered by the company to potential clients; Providing exemplary customer service and issue resolution; Daily activity reports.