Bogota, D.C., Capital District, Colombia
Account Manager with proven experience in customer engagement across the data management, sales, banking, and marketing sectors. Specialized in CRM and Contract Lifecycle Management (CLM), with strong expertise in data analysis and the development of long-term client relationships. Skilled at driving customer loyalty and achieving commercial objectives through strategic relationship management and the effective use of Microsoft solutions.
As a Customer Lifecycle Manager at Microsoft, I led B2B sales initiatives and managed contract lifecycle processes to drive customer retention and revenue growth. I leveraged Microsoft solutions including Dynamics 365, Power BI, and Office 365—to analyze data, optimize workflows, and support strategic commercial objectives.
I was responsible for managing B2B sales processes, providing customer support through chat and email channels, and maintaining accurate and organized databases. I developed and nurtured client relationships by delivering timely solutions and personalized service, ensuring customer satisfaction and retention. Additionally, I leveraged data management tools to analyze client information, streamline workflows, and support commercial strategies aimed at driving business growth.
•Recolección de datos. •Estudio y análisis de mercados para identificar oportunidades de negocio. •Venta de servicios de marketing. •Informes de avances en campo. •Estructuración de bases de datos para identificar posibles clientes.