Stockport, England, United Kingdom
An ambitious and meticulous Customs and global trade specialist who possesses strong analysis, planning and problem-solving skills. Strong knowledge of UK and European Customs regulations, compliances and tariffs.
• Comply with standards, Customs and shipping regulations. • Supervise the movement, distribution and storage of goods from manufacturers and suppliers to the end user.
Responsibilities: • Establish international business strategy to manage costs and global trade regulatory requirements. • Advise on global and trade needs, duty risks and VAT reclaiming processes across group entities. • Negotiate transport rates with suppliers so as to improve the supply chain. • Analyze areas of corporate logistics so as to find out the most cost-effective means or method of transporting supplies. • Comply with standards and shipping regulations. • Plan and coordinate the transportation, storage and distribution of goods.
Responsibilities: • Improve customer service experience, create engaged customers and facilitate organic growth. • Develop service procedures, policies and standards. • Analyze statistics and compile accurate reports. • Recruit, mentor and develop customer service agents. • Adhere to and manage the approved budget. • Managing a team of 17 customer service advisors and 3 supervisors.
Responsible for all customer service activities including order taking; processing orders from beginning to end; providing a single point of contact to ensure a consistent customer experience; coordinating order fulfilment by keeping customers informed and resolving problems. Building profitable sales by enhancing customer satisfaction and confidence and completing allocated work within required time and to established quality standards. Duties: • Responsible for entering customer orders and handling customer enquiries. • Developing solutions to customer needs. • Building and sustaining long-term customer partnerships. • Suggesting order changes/additions based on customer buying patterns. • Resolving problems/non-conformances and invoice queries effectively. • Liaising with IPP to solve stock shortages. • Interacting with the logistics department to provide solutions to transport incidents/delays.
Managing international and national orders; liaising between various organisations and countries using both Spanish and English. Involvement in the organisation of customer loyalty programmes. Duties: • Over viewing, routing, tracking and shipping activities for prompt, accurate delivery. • Marking and labelling freight, and preparing and submitting report documentation. • Providing customer service and solutions to incidents, resolving invoice queries. • Designing and implementing control systems to increase productivity and efficacy. • Collaborating and supporting the Executive Logistics Manager. • Training and coaching new staff members on company activities and systems.
CONSIGNEE, FREIGTH FORWARDING AGENT AND CUSTOMS CLEARANCE Organising import and export of goods; preparing documentation and coordinating transport for consolidated cargo and containers. Duties: • Coordinating relocation and transportation arrangements. • Marking and labelling freight; preparing and submitting report documentation. • Liaising with brokers and customs clearance to meet local/national regulatory requirements. • Customer service regarding tracking of goods. • Maintaining accurate records and managing office correspondence.
Supporting the logistics team to meet deadlines and solve incidents efficiently and promptly. Duties: • Providing efficient pickup/delivery of customer packages. • Customer relationship services to ensure an informative and efficient experience. • Developing a database which enabled deliveries to be carried out more efficiently. • Administrative tasks and preparation of documentation. • Preparation and posting of manual journals. • Providing excellent levels of customer service. Preparation and posting of manual journals.