Sergio Zapata

Team Lead, Worldwide Support at Nutanix

Mexico City Metropolitan Area

About

Analytical Systems Engineer with over 8 years of experience in Systems Engineering and Operations, extensive knowledge on Virtual Environments Design and Implementation, providing Cost-effective End-to-end Technology Solutions.

Experience

  • Nutanix (Mexico City, Mexico · Hybrid)
    • Team Lead
      Jul 2025 - Present · 1 yr

    • Sr. Systems Reliability Engineer
      Sep 2022 - Aug 2025 · 3 yrs

      IC3 Engineer, part of the Worldwide Support Team, focuses on attending customer incidents related to hyperconverged solutions, handling hot and complex cases, and identifying process or product improvements while maintaining customer satisfaction.

  • VMware Cloud Engineer at Rackspace Technology
    Jun 2020 - Sep 2022 · 2 yrs 4 mos

    Engineer part of the Global Support Team for VMware SDDC infrastructure.

  • Virtual Infrastructure Administrator at Delek US Holdings, Inc.
    May 2018 - Mar 2020 · 1 yr 11 mos

    Full-Time Engineer assigned to a US customer. Responsible for designing, implementing, and supporting the Virtual Infrastructure (65 Hosts and over 900 VMs running across different locations) on various vSphere ESXi platform versions 5x to 7x.

  • FedEx Express (Mexico City Metropolitan Area · On-site)
    • Technical Functional, Development & Support
      Feb 2016 - Apr 2018 · 2 yrs 3 mos

      Design and transform user and client business requirements into Warehouse Management System [JDA] requirements. I participated throughout the entire design, re-architecture, and implementation process of new Supply Chain software systems for FedEx Mexico. - Implementation and Development of RedPrairie/JDA/Oracle/ SQL WMS functionalities - Kaizen initiatives advise business owners to identify the best gains from the WMS to improve customer warehouse operations.

    • Telecom Analyst // Datacenter Administrator
      Mar 2012 - Feb 2016 · 4 yrs

      I contributed as the leader of key projects and served as a technical reference. Mainly, I was the Virtual Infrastructure Administrator, managing approximately 70 Virtual Servers across different locations, consistently focused on meeting SLAs and security standards for all involved systems. - Participated in various Data Center migration phases, working to unify all systems and services into a single new Corporate Data Center for the region. - Responsible for implementing Virtualization Technologies (VMware Cluster) to support domestic operations.