New York City Metropolitan Area
Aviation IT Executive with 20+ years leading digital transformation, infrastructure modernization, and operational optimization across global aviation organizations. Proven record of driving $5M+ annual revenue growth, $3M+ cost savings, and delivering 5-star terminal operations. Trusted advisor to C-suite and Board leadership, aligning IT and operational strategies to business objectives. Champion of emerging technologies, including predictive analytics, automation, and data-driven decision-making, to foster innovation and operational excellence. Skilled at leading multinational stakeholder initiatives and building high-performing teams to deliver sustainable, future-ready aviation IT solutions
•Founded a technology advisory firm supporting complex organizations in defining enterprise technology strategy, architecture governance, and digital transformation roadmaps across mission-critical environments. • Advises executives and technology leaders on enterprise architecture, systems integration, cybersecurity governance, and data-driven operational platforms supporting complex digital ecosystems. • Provides strategic guidance on AI-enabled data platforms, operational analytics, and digital innovation initiatives aimed at improving operational intelligence and decision-making. • Leads advisory engagements covering technology modernization, DevOps governance, IT service management platforms, and enterprise integration architectures. • Created ServiceNow-based service-desk governance model for Newark International Airport integrating customer satisfaction and cybersecurity controls. • Advises organizations on the adoption of AI-driven analytics and data platforms to enhance operational intelligence, predictive decision-making, and digital service innovation. • Provides strategic guidance on data governance, machine learning applications, and automation platforms that enable organizations to leverage data as a strategic asset. • Engaged executive airport authorities on modernization strategies, securing long-term advisory roles.
Brought into the $9B redevelopment of JFK’s New Terminal One to establish IT as a strategic enabler of operations, security, and the passenger journey. • Built IT from scratch: Created the department, recruited and led a 12-member team, and embedded governance across 130+ mission-critical systems. • Directed $20M+ in technology investments: Designed and executed an enterprise IT strategy aligned with business and operational priorities. • Drove major system deployments: Delivered Oracle ERP and SharePoint intranet, digitizing enterprise processes and knowledge sharing. • Secured operational resilience: Implemented NIST, ISO, and TSA frameworks, strengthening cybersecurity across all domains. • Transformed vendor ecosystem: Led RFPs for ITSM and O&M, enhancing service delivery while achieving $3M+ in cost savings and $5M+ in new telecom revenue. • Delivered measurable outcomes: Improved project efficiency by 25%, optimized $15M OPEX / $5M CAPEX budgets, and kept the terminal on track for its 2026 opening.
• Successfully opened EWR New Terminal A, achieving a prestigious Skytrax 5-star rating through seamless technology integration. • Defined vision and technology roadmaps for the terminal, leading all IT initiatives from inception through operational launch. • Negotiated IT vendor contracts, generating an additional $5M in annual revenues and reducing operational costs by $3M through strategic renegotiations. • Built and led a 12-person IT team, delivering touchless passenger experiences and enterprise-wide cybersecurity improvements. • Implemented state-of-the-art ITSM platforms to enhance IT service delivery and support operations. • Conducted ORAT trials, ensuring operational readiness and technology resilience prior to terminal opening. • Regularly briefed C-suite executives and Board leadership on IT strategy progress, cybersecurity posture, and digital transformation initiatives, ensuring strategic alignment and executive sponsorship. • Championed the adoption of emerging technologies, including predictive analytics, automation, and digital workstreams, to enhance airport operational efficiency and drive continuous innovation.
• Transformed ACI World Facilitation and IT Committees into a recognized global Center of Excellence. • Increased member engagement by 50% and led the creation of Recommended Practices (RPs) and training documents for airports worldwide. • Spearheaded digital transformation strategies for world-class airports, laying the groundwork for Airports 4.0 innovations. • Defined aviation business intelligence frameworks, airport facilitation strategies, and industry data exchange standards (ACRIS, A-CDM). • Developed successful data monetization strategies and implemented end-to-end baggage tracking initiatives. • Championed the adoption of emerging technologies, including predictive analytics, automation, and digital workstreams, to enhance airport operational efficiency and drive continuous innovation. • Led major initiatives to improve the passenger experience, reducing baggage delivery times by 20% and PAX checkpoint wait times by 15%. • Managed a $1.6M budget for passenger systems and oversaw multiple modernization projects, including the deployment of Self-Tagging and Customs Preclearance technologies. • Directed the Passenger Experience Improvement Program, implementing technologies to optimize terminal flow and enhance customer satisfaction. • Led the vendor selection process and managed systems implementation for ground transportation and baggage handling efficiency.
Serge Yonke Nguewo is Senior Manager, Facilitation and IT at ACI World. Serge is responsible for overseeing all aspects of Airport IT technology and the Airport Facilitation portfolio. In sum, Serge assists airports in using technology to improve the passenger process.
Serge was mainly responsible for developing and promoting the ACRIS Standard whose the goal is to develop a harmonized framework of recommended information services in order to facilitate the sharing of information among aviation community stakeholders.