Serge Billiouw

Fractional CAIO | Top 3% Consultant @ Toptal | 25 years in Data & Enterprise AI | Turning AI into Production-Ready Programs | LinkedIn Top Voice and HBR Advisory Council

New York City Metropolitan Area

About

Most GenAI and agentic-AI programs stall between proof of concept and production. I help mid-market and enterprise organizations close that gap — with the operating model, governance, and data foundation to make it stick. At Breezeline, I built a 20-person data function from the ground up — replacing 7-day reporting cycles with real-time dashboards across 40 business domains, on a unified data platform that connected legacy systems and external partners. The team covered the full stack: ETL, analytics, BI, and ML. For a large-scale call center operation, I deployed AI-powered quality monitoring, increasing coverage from 20 supervised calls per week to full coverage of every call in near real time. Every agent now receives weekly performance feedback grounded in actual data, not sampling. Deep telco background, also comfortable in regulated environments where governance and auditability aren't optional. Member of Toptal's top 3% network of Data/AI consultants — vetted for technical depth, communication, and project leadership. ───────────────────────────── How I work with organizations ───────────────────────────── ▸ AI Readiness & Data Quality Triage (2–3 weeks) A structured assessment of your data foundation, AI maturity, and organizational readiness. Output: a prioritized scorecard and roadmap your leadership team can act on immediately. ▸ AI Strategy Development (4–6 weeks) Current-state analysis across data, talent, tooling, and governance — translated into a board-ready AI strategy with clear priorities, investment rationale, and a phased execution plan. ▸ Executive AI Operating Model (workshop series) For leadership teams ready to move from strategy to structure. We define how AI is owned, governed, and scaled within your organization — a hub-and-spoke model, RACI, KPIs, and a blueprint your teams can execute against. Engagements are structured for senior decision-makers. No implementation lift — pure advisory, delivered fast. Recognized as a LinkedIn Top Voice in AI and member of the HBR Advisory Council. If your organization is sitting on AI potential but struggling to move from conversation to production — that's exactly where I work. Connect here or reach me at [email protected]

Experience

  • Fractional CAIO | Strategic Data & AI Advisor | Professor, Speaker & 3x Founder at Serge Billiouw Consulting
    Jan 2016 - Present · 10 yrs 7 mos

    As a strategic advisor, I collaborate with organizations to develop bespoke Data and AI strategies that align with their business goals. Together we identify key pain points and transform them into high-impact solutions: - Lack of Performance Insights: Overcome blind spots with comprehensive dashboards and real-time data analytics. - Understanding Business Drivers: Leverage data to decode the "why" behind your company’s performance and make smarter decisions. - Preparing for the Future: Utilize AI/GenAI to foresee trends and disruptions, preparing your company to adapt and thrive. - Keeping Pace with Technology: Stay relevant and competitive through knowledge acquisition with our targeted training sessions and seminars on Data & AI

  • Adjunct Professor of BI & Data Mining at Endicott College
    Oct 2022 - Present · 3 yrs 10 mos

  • VP of Data & Analytics, AI, and Digital Transformation at Breezeline
    Jun 2020 - Dec 2024 · 4 yrs 7 mos

    • Transformed Breezeline into a data & analytics leader by developing and implementing a strategic vision and roadmap, establishing the organization as a premier data and insights-driven company. • Led the seamless migration of the legacy data warehouse to the Google Cloud Platform in record-breaking time, dramatically enhancing data processing and analytics capabilities. • Orchestrated a Data Governance initiative, introducing rigorous policies and standards that lifted data quality, fortified security, and ensured comprehensive organizational compliance. • Harnessed innovative data technologies (AI, ML, GenAI) to enhance operational efficiency, fostering unprecedented business expansion and innovation. • Revolutionized customer experiences and engagement metrics through innovative digital transformation efforts, leveraging advanced analytics and tailoring engagement strategies for maximum impact.

  • Chief Data Officer & Co-Owner at The Brand Seeders
    Aug 2013 - Jun 2020 · 6 yrs 11 mos

    • Developed a pioneering social media analysis (SaaS) tool that transforms over 1 million daily data points into actionable insights, used by businesses from startups to multinationals. • Orchestrated high-impact social media marketing campaigns for renowned brands such as Samsung, KIA, Top Gear, and Magnum, significantly boosting their online presence and engagement.

  • Chief Data Officer at Mach1 Consultancy
    Jan 2016 - May 2020 · 4 yrs 5 mos

     Operated as a fractional Chief Data Officer and trusted advisor for national companies, leading AI and Cloud-based digital transformation projects focused on business outcomes.  Developed and executed strategies leveraging advanced analytics and AI-driven marketing technologies to significantly enhance customer engagement and acquisition for clients.  Built relationships at the executive level, advising leadership teams on data strategy, technology adoption (Cloud, AI), and data governance best practices.  Championed digital innovation through strategic MarTech, content marketing, and social media initiatives, demonstrating expertise in driving brand awareness and community engagement.