San Antonio, Texas, United States
I’m passionate about helping clients unlock the full value of the solutions they invest in. I value building strong relationships and driving long-term customer satisfaction. With a background in customer service, sales, customer success, social media marketing, and public relations, my experience has taught me the importance of clear communication, proactive support, and strategic upselling — not just to meet business goals, but to genuinely help customers succeed. I thrive in fast-paced environments and enjoy collaborating across teams to solve problems, share insights, and create a seamless user experience.
• Coordinates and provides training of the enrollment process to new-hires and improves and develops more skills of current Enrollment Counselors, including knowledge of admission criteria and Title IV funding • Assists with the implementation of process improvements of Ellucian Recruit CRM and Colleague to enhance student experience, managing document files, and monitoring enrollment progress • Assists the manager with updating the enrollment team on policy changes, hosting meetings, employee observations, monitoring enrollments, and coordinating events such as application workshops, and identifying and organizing recruitment opportunities
• Provided support to the Admissions department and assisted in training new-hires across Texas campuses and developing skills of current employees to increase knowledge and efficiency • Responsible for coaching and developing teams and relationship building within the department • Tracked and kept accurate enrollment records to ensure that team members were meeting and exceeding quarterly goals and requirements
• Maintained communication and built relationships with prospective students via phone calls, face-to-face interactions, e-mails, and texts • Conducted outbound calls to future prospects in order to facilitate the recruitment process at an estimated average of over 120 calls per week. • Utilized Recruit CRM to input data and manage interactions with students • Participated in open house and college fair events and initiated the creation of marketing brochures for recruitment
• Provided excellent customer service to guests with a positive attitude and promptly addressed and resolved customer issues and concerns • Trained new-hires on product knowledge of menu items, up-selling promotional product, and closing/open duties and maintained knowledge of TABC and food handlers codes and regulations • Provided exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues Experience in several front of the house roles such as hostess, server, bartender, expo, and to-go
LearnThink Media is a non-profit organization whose mission is to bring filmmaking to South Texas. The goal is to educate aspiring artists about the basics of digital media, how to handle equipment, and how the creative process works. Responsibilities included: • Managed marketing content, developed media and marketing plans • Managed social media presence and engagement across multiple platforms • Collaborated with volunteers and other team members to create innovative ways to gain exposure, members, and new sponsors