Serena A.

Hello

Selangor, Malaysia

About

I excel and fulfill my responsibilities accordingly. I am an ambitious and dedicated person who can perform individually or as a team whenever necessary. I’m also capable of adapting to new conditions and work environments quickly.

Experience

  • TDCX (Malaysia)
    • Sales Representative
      Feb 2024 - Present · 2 yrs 5 mos

    • Customer Service Ambassador
      Oct 2022 - Feb 2024 · 1 yr 5 mos

  • Sales and marketing Manager at pain de meal
    Jan 2022 - Jul 2022 · 7 mos

    • Evaluated and optimized marketing and pricing strategies. • Generated new business leads and partnership and secure partnership contracts. • Increased brand awareness through publicity • Coordinated marketing strategies with the sales, financial, and production departments. • Oversaw branding, advertising, and promotional campaigns. • Managed the marketing department's staff and ensure timely delivery of services to clients. • Prepared and submitted monthly reports to senior management. • Kept updated information of marketing strategies and trends and made suggestions to production team. • Organized workshop for new clients to educate them how to display products and manage customers • Informed clients of new products and management mechanisms. • Supervised and managed company’s cafeteria

  • Bakery Manager at Jinny oven
    Jan 2020 - Dec 2021 · 2 yrs

    • Ensured that the bakery is adequately stocked with quality baking ingredients and supplies as required. • Ensured that baking tools, utensils, and equipment are properly cleaned and sanitized and operational. • Conducted monthly inventory of ingredients and utensils and made necessary adjustments • Developed and implemented advertising and marketing plans to attract new customers and maintain old customers. • Created and suitable work schedules for staff members and managed recruitment. • Identified and helped to resolve bottleneck issues. • Organized staff to produce high-quality bakery items while following proper food handling procedures. • Strategically arranged bakery items in display cases to encourage customer purchases. • Inspected bakery items to ensure that standards on quality, uniformity, and appeal are met. • Resolved customer complaints and ensure the satisfaction of customers and staff. • Managed finances

  • Korean language teacher at LMF intenational Language Academy
    Apr 2018 - Nov 2019 · 1 yr 8 mos

    • Prepared lectures and deliver to students in Korean and English • Created group discussions and activities in Korean • Evaluate students’ performances, including grading homework assignments and making note of how well students participate in discussions • Prepared homework and exams for students • Created a lively classroom environment • Communications with students • Organized workshops for students to learn Korean culture (cooking Korean food, making Korean traditional fan, etc.) • Prepared students for Test of Proficiency in Korean(TOPIK)

  • Senior Retail Sales Associate (Beauty & Cosmetics) at Emart traders
    Feb 2015 - Mar 2017 · 2 yrs 2 mos

    • Displayed products and recommended brands to customers • Acquired as much knowledge as possible about products • Anticipated clients need and try to meet their expectations • Contacted potential clients and created a partnership when necessary • Promoted products and advertised brands and sales events • Took inventory of goods monthly and requested restocking • Maintained clean and attractive sales environment • Stayed alert always to prevent theft of products