Toronto, Ontario, Canada
I’m a customer-focused People Operations and HR Operations professional with 10+ years of experience helping people succeed through onboarding, employee experience, customer support, and operational excellence. Throughout my career, I’ve built trusted relationships, improved processes, and guided employees and clients through complex workflows across remote and hybrid organizations in Canada and the United States. Most recently, I supported a distributed workforce of 150–200 employees, leading onboarding for 100+ hires annually while managing HRIS administration, recruitment operations, compliance, employee support, and cross-functional collaboration. I enjoy simplifying complex processes, solving problems, and creating experiences that leave people feeling supported and confident. My background spans technology, healthcare, workforce development, and professional services, giving me the ability to quickly adapt, communicate effectively, and thrive in fast-paced environments. Whether supporting employees, onboarding new users, or collaborating with cross-functional teams, I take pride in delivering thoughtful, people-first experiences that drive positive outcomes. Core Areas of Expertise • Customer Success & Client Onboarding • Customer Support & Relationship Management • People Operations & HR Operations • Employee Experience & Employee Lifecycle Management • Talent Operations & Recruitment Coordination • HRIS Administration (Workday, Greenhouse, Rippling, Humi) • Process Improvement & SOP Development • Cross-Functional Collaboration • Workforce Planning & Operational Support • Training, Documentation & Knowledge Sharing I’m currently open to remote opportunities in Customer Success, Client Onboarding, Customer Support, People Operations, HR Operations, Employee Experience, and Talent Operations across Canada and the United States. 🇨🇦 Based in Ontario, Canada | Open to remote opportunities across Canada and the U.S.
• Supported internal hiring and onboarding efforts across multiple roles, helping reduce time-to-hire by 20% through improved coordination and documentation. • Contributed to onboarding and training initiatives that improved new hire retention by 15% within the first year. • Partnered with cross-functional teams to identify skill gaps and improve knowledge sharing, supporting smoother team ramp-up and collaboration. • Helped introduce tracking and reporting for hiring and engagement metrics, enabling more consistent processes and better visibility into team performance. • Participated in employee experience and inclusion initiatives that contributed to a 10% increase in engagement survey scores.
• Supported onboarding and day-to-day operations for approximately 100 virtual healthcare assistants supporting practitioners across Canada. • Delivered onboarding sessions, answered employee questions, and helped new hires successfully navigate systems, tools, and processes. • Created standardized onboarding documentation and SOPs that improved consistency and reduced onboarding time by 30%. • Maintained employee records and HRIS administration using Rippling and Humi. • Worked closely with leadership to improve communication, employee engagement, and overall onboarding experience.
• Managed full-cycle recruitment and onboarding activities supporting employers across multiple industries. • Supported clients throughout the employment process by conducting intake interviews, assessing needs, and guiding individuals through available services. • Built trusted relationships with clients, employers, and community partners while managing multiple priorities in a high-volume environment. • Resolved client concerns, maintained accurate documentation, and ensured timely follow-up throughout the employment journey. • Improved operational workflows and developed process documentation that increased service consistency and efficiency. • Successfully placed 20–30 candidates annually by matching client needs with employer requirements.
• Coordinated employment readiness and onboarding programs for individuals entering the workforce. • Conducted intake interviews, employment coaching, and ongoing participant support. • Maintained documentation and compliance records while ensuring a positive participant experience.
• Delivered exceptional service by resolving payment inquiries and supporting customers through financial processes. • Investigated discrepancies, collaborated across departments, and maintained operational accuracy in a high-volume environment. • Produced reports and documentation supporting compliance and operational decision-making.