Sunyani, Bono Region, Ghana
Evaluated and tracked targets set for the store and made sure target set are met. Managed and coached team members to improve performance. Provided administrative support for the store. Planed, prepared, and devised work schedules, according to workloads.
• Coaching and training agents • Attend work meetings • Attend required training • Identify training needs and organizing training • Organizing Staffing Roster • Monitoring store performance • Controls and coordinates activities of workers engaged in customer service at branch level. • Plans, prepare, and devise work schedules, according to workloads. • Observe, Monitor and evaluate personal and team’s performance. • Issues instructions and assign duties to workers. • Trains and instructs workers. • Interprets and communicates work procedures and company policies to workers. • Delegates tasks. • Assisting the team by performing the tasks with them • Responsible to train and develop the team. • Handles complaints (from both staff and customers) • Responsible for presenting reports to senior management / personnel when required • Should motivate and identify the best people for the job. • Come out with ideas of improving store performance
customer complaints management selling and sales cross selling and upselling of company products and service team building administrative work
selling and sales prospecting for new customers customer complaints management customer service