Dublin, County Dublin, Ireland
Engineer with passion for constant learning. In the process of transition from Mechanical to IT background with strong transferable skills that are accompanied with self learning and certifications. Aspiring to work on Network/security domain.
Facilities Operations Center Engineer (L4 – Shift Lead) Amazon Data Services Ireland Ltd, Dublin | Sep 2023 – Present - Lead 24/7 shifts, planning schedules and delegating tasks to ensure global data center coverage. - Act as primary escalation point for DCEO and on-site facilities teams, driving rapid incident resolution. - Monitor EPMS/BMS and critical alarms to maintain 99.99% uptime for power, cooling, and network systems. - Mentor and train engineers on tools, runbooks, and incident response best practices. - Develop automations using AI tools to reduce manual operational effort.
Handling Network incidents or alerts from a major client in US. Routing and switching, monitoring BGP circuits and following up with the provider. Monitoring and troubleshooting VMware alerts. Handling Google admin console and google workspace access tasks. Tableau internal and Tableau online provisioning for users. SSO provisioning for users TCMR management.. Load balancer monitoring including node removal and addition. Handling linux servers including checking CPU usage and also creating jobs in Jenkins.
Network monitoring Monitoring of network and dashboard handling 3CS faults. Working with Fortinet firewalls, Juniper switches, routers, Cisco switches and routers. Daily checks report on equipment. Traffic monitoring for ISP Google, INEX, GTT and BT Handling IP alerts such as Link down, BGP down, VPN tunnel down, F5 service down and SNMP alerts.
Ticket handling using ITSM. Working with SLA targets. Supporting 2G,3G, 4G and 5G techs. Incident management. Monitoring Network related outages. Support for Field team and Field Engineers. Troubleshooting network issues, HW/SW related issues. BTS/WBTS manager experience. LSM1 and 2 for Samsung Ericcsson Network manager for 4G,5G Netact, Nokia BTS, WBTS manger for 3G/2G UFM Network monitor to check for incidents on Network.
Ticket handling using Remedy. Working with SLA targets. Supporting 2G,3G, 4G and 5G troubleshooting. Incident management.