Greater Milan Metropolitan Area
As a Senior IT Business Analyst at Johnson Controls, I focus on enhancing service operations through expertise in ServiceMax administration and Salesforce.com implementation. With over three years of experience, I support regional stakeholders by gathering service business requirements, analyzing business processes, and translating them into actionable technical deliverables such as user stories and acceptance criteria. My responsibilities include managing UAT testing, release planning, and backlog demand management while collaborating closely with IT architects to design effective solutions. Committed to driving operational efficiency, I contribute to country rollouts, hypercare, and training initiatives, empowering teams to optimize field service applications and maintain high standards of performance.
+ Provide knowledge development with trainings for ServiceMax – Field Service Application + Support regional stakeholders with the service business requirements o Requirement collection, business process and business case analysis + Translating business requirements into technical requirements: User Stories, Acceptance Criterias, etc. + Managing Release planning and being close contact with architects on solution design + Managing UAT Testing and Releases with IT dev team and SMEs + Supporting business with country rollouts & testing and hypercare + Develop and maintain proper usage of JIRA tool and backlog User Stories (Demands) management + Release capacity management with IT Architects + Providing communication & reporting to Business Stakeholders
+ Provide knowledge development with trainings for Salesforce.com + Support business with reports and maintain data governance + Point of contact for divisional business projects + Analyze business needs and collaborate with PO and central team on implementation: o business requirement collection, validation, testing, execution + Lead and execute business projects such as ServiceMax + Provide support and knowledge with trainings for ServiceMax + Support multichannel and marketing for their campaign management
+ Support business divisions for their ongoing Salesforce.com (SFDC) capabilities + Provide knowledge development with trainings for Salesforce.com + Support business with dashboards and ad-hoc reports + Maintain data accuracy and governance + Point of contact of the division for cross divisional business projects + Support marketing and sales for their current daily business processes
Support Business Divisions for their ongoing Salesforce.com (SFDC) capabilities Provide knowledge development with trainings for Salesforce.com Provide dashboards to support management of Business Strategies and Analytics Analyze and Reporting to maintain data governance for divisional products by using Tableau
Procurement Department + Analyze market conditions and support internal business needs to assess + Support in supplier selection and RFP process + Analyze suppliers cost, quality and service performances in terms of telecom solutions + Support and manage negotiation process in long term contracts
Orange Int. Networks Infrastruct. & Svcs (OINIS) Global UCC Planning – All IP Program + Capacity Management & Financial KPIs activities + Computerization / Digitalization of Processes + Experiencing RACI Model in Performance Management and Change Management Processes
Supporting Turkcell in integration of customer based Voice, SMS and DATA solutions and billing flows + Experienced Agile Methodologies + Ericsson Charging Systems - Billing Processes + End-user solution deployment + Application testing and validation management + Risk and Project Management